topic Re: No signal on had channels in Archive

No signal on had channels

Jonesy123456 — Sun, 20 Jun 2021 09:32:40 GMT

I have reset all my box checked on update and all the usual bit but still getting no signal on the hd channels sky one itv2 hd etc sky seems to be going down hill not impressed with the amount it cost every month

Is anyone else having this issue

thanks

Re: No signal on had channels

oldfella — Sun, 20 Jun 2021 09:35:44 GMT

@Jonesy123456 wrote:

I have reset all my box checked on update and all the usual bit but still getting no signal on the hd channels sky one itv2 hd etc sky seems to be going down hill not impressed with the amount it cost every month

Is anyone else having this issue

thanks

Hi @Jonesy123456

When you say "reset" was this a Reset Settings in the hidden menu :
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
Press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Re: No signal on had channels

Jonesy123456 — Sun, 20 Jun 2021 10:04:20 GMT

Yes have done that still the same think a phone call to sky tomorrow is going to be the only result maybe move elsewhere been poor for a while but really bad lately thanks for you help

Re: No signal on had channels

SDR — Sun, 20 Jun 2021 12:15:33 GMT

@Jonesy123456 wrote:

Yes have done that still the same think a phone call to sky tomorrow is going to be the only result maybe move elsewhere been poor for a while but really bad lately thanks for you help

Your case has been escalated someone will be in touch.

Re: No signal on had channels

Invisiblename — Sun, 20 Jun 2021 12:44:08 GMT

@Jonesy123456 Sounds to me like a dish out of alignment