https://helpforum.sky.com/t5/Archive/Sky-keeps-going-off-but-in-settings-it-says-it-is-active-and-connected/m-p/3711959#M740419 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3396616">@10Jnewijg</a></P><P>Turn the main box off at the wall for 30 secs. Then do the same with your mini box. (The mini gets its signal from the main box so reboot the main first.)</P><P>&nbsp;</P><P>Failing that, your mini might be too far from the main box to get a reliable signal, and you might need a Sky Q booster between the main box and the mini box.</P> Wed, 16 Jun 2021 18:29:24 GMT Rhonny 2021-06-16T18:29:24Z https://helpforum.sky.com/t5/Archive/Sky-keeps-going-off-but-in-settings-it-says-it-is-active-and-connected/m-p/3711909#M740416 <P>It keeps going to blue screen and saying there is a problem but when I go to setting in status and set up it says everything is connected. This is happening regularly&nbsp;</P> Wed, 16 Jun 2021 17:07:36 GMT https://helpforum.sky.com/t5/Archive/Sky-keeps-going-off-but-in-settings-it-says-it-is-active-and-connected/m-p/3711909#M740416 10Jnewijg 2021-06-16T17:07:36Z https://helpforum.sky.com/t5/Archive/Sky-keeps-going-off-but-in-settings-it-says-it-is-active-and-connected/m-p/3711943#M740417 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3396616">@10Jnewijg</a></P><P>Main box or mini box?&nbsp;</P> Wed, 16 Jun 2021 18:12:16 GMT https://helpforum.sky.com/t5/Archive/Sky-keeps-going-off-but-in-settings-it-says-it-is-active-and-connected/m-p/3711943#M740417 Rhonny 2021-06-16T18:12:16Z https://helpforum.sky.com/t5/Archive/Sky-keeps-going-off-but-in-settings-it-says-it-is-active-and-connected/m-p/3711944#M740418 <P>Mini box</P> Wed, 16 Jun 2021 18:13:27 GMT https://helpforum.sky.com/t5/Archive/Sky-keeps-going-off-but-in-settings-it-says-it-is-active-and-connected/m-p/3711944#M740418 10Jnewijg 2021-06-16T18:13:27Z https://helpforum.sky.com/t5/Archive/Sky-keeps-going-off-but-in-settings-it-says-it-is-active-and-connected/m-p/3711959#M740419 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3396616">@10Jnewijg</a></P><P>Turn the main box off at the wall for 30 secs. Then do the same with your mini box. (The mini gets its signal from the main box so reboot the main first.)</P><P>&nbsp;</P><P>Failing that, your mini might be too far from the main box to get a reliable signal, and you might need a Sky Q booster between the main box and the mini box.</P> Wed, 16 Jun 2021 18:29:24 GMT https://helpforum.sky.com/t5/Archive/Sky-keeps-going-off-but-in-settings-it-says-it-is-active-and-connected/m-p/3711959#M740419 Rhonny 2021-06-16T18:29:24Z