topic Re: Sky renewal without consent. in Archive

Sky renewal without consent.

Murzitis — Thu, 06 Jan 2022 22:12:03 GMT

Hi all,

havent been happy with sky TV from start. Rang them to let them know, not to renew my tv subscription after this contract. Was told "sure no problem, wrote it in the system", now they renewed it without my consent. Cant ring them now because of work, anyone have their e-mail address? it seems to be well hidden on their site.

Re: Sky renewal without consent.

PandJ2020 — Thu, 06 Jan 2022 22:21:39 GMT

Sky's contracts do not 'renew'.

They continue until you give formal notice (31 days) to leave. Only the discounts expire after the minimum term.

You will need to call or use the chat to give this notice.

Re: Sky renewal without consent.

caesarome — Thu, 06 Jan 2022 22:26:44 GMT

You can only give 31 days notice to cancel Sky TV so whatever you previously doesn't apply so you would need to contact them to do this.

There are a few ways to do this including using a messaging service as you can see via the Yes button at the bottom of this page:

https://www.sky.com/help/articles/cancel-sky-tv

So select "Yes I still need help" at the bottom of the page.

Re: Sky renewal without consent.

Murzitis — Fri, 07 Jan 2022 17:17:40 GMT

I have tried to cancel it when i first rang them, they said fair enough, just pay early cancelation as you are in contract. I said fine, let it go but do not automatically renew. Presuming when it's over - it's over. They said sure, and am still stuck with them even my contract is over. I have tried that link that you've given before, and nothing happens when i press yes, still need help.

Re: Sky renewal without consent.

caesarome — Fri, 07 Jan 2022 17:19:24 GMT

@Murzitis wrote:

I have tried that link that you've given before, and nothing happens when i press yes, still need help.

Try using a different browser as it should load more contact options including the messaging service.

Re: Sky renewal without consent.

Mark39 — Fri, 07 Jan 2022 19:56:23 GMT

@Murzitis wrote:

I have tried to cancel it when i first rang them, they said fair enough, just pay early cancelation as you are in contract. I said fine, let it go but do not automatically renew. Presuming when it's over - it's over. They said sure, and am still stuck with them even my contract is over. I have tried that link that you've given before, and nothing happens when i press yes, still need help.

There's no automatic renewal, but your contract doesn't just end when you come to the end of a minimum term discount period. For you to end your contract you must give notice to cancel.