topic Entertainer voucher in Archive

Entertainer voucher

Seres78 — Wed, 22 Dec 2021 10:44:08 GMT

I'm still waiting for my entertainer voucher, raised a complaint, who have advised I have had the email (I haven't ) and it is available on the sky app (it isn't), obviously I have checked my junk mail. Prior to being informed the email had been sent I was informed there was no note on my account to say I was entitled to a voucher. The complaints department have kindly informed me I have until the 25th to claim the nonexistent voucher.

Re: Entertainer voucher

caesarome — Wed, 22 Dec 2021 10:51:48 GMT

I think these are sent automatically but just in case they are not have you checked that nothing is appearing here for you:

www.sky.com/claim

Re: Entertainer voucher

Seres78 — Wed, 22 Dec 2021 11:03:35 GMT

I've checked my rewards and nothing, I've searched all my emails and nothing. I was hoping to get another Christmas present, it was a really good offer.

Re: Entertainer voucher

SDR — Wed, 22 Dec 2021 12:04:40 GMT

@Seres78 wrote:

I'm still waiting for my entertainer voucher, raised a complaint, who have advised I have had the email (I haven't ) and it is available on the sky app (it isn't), obviously I have checked my junk mail. Prior to being informed the email had been sent I was informed there was no note on my account to say I was entitled to a voucher. The complaints department have kindly informed me I have until the 25th to claim the nonexistent voucher.

I've escalated this. Look out for blue chat bubble.

Re: Entertainer voucher

Mr+Flibbles+86 — Wed, 22 Dec 2021 13:34:52 GMT

Thank you for escalating this. We have now sent an invite to chat

Re: Entertainer voucher

Seres78 — Wed, 22 Dec 2021 22:05:39 GMT

I missed the chat invite as I was at work sorry, I've checked my emails again, still no voucher.

Re: Entertainer voucher

SKY1992bf — Wed, 22 Dec 2021 22:14:02 GMT

@Seres78 The chat bubble should still be active somewhere across the bottom of the screen when logged onto the forum as you have 48 hours to respond

replies are not instant allowing you to go about your day

so check back regularly for 48 hours

Re: Entertainer voucher

caesarome — Wed, 22 Dec 2021 22:30:38 GMT

There is an image here @Seres78 showing what you are looking for.

Re: Entertainer voucher

Seres78 — Fri, 24 Dec 2021 14:07:40 GMT

So, thanks for the help and advice everyone, I never got my voucher, was advised all sky can do is escalate it. Just wait and see now.

Re: Entertainer voucher

Lisa-P1987 — Tue, 28 Dec 2021 09:38:32 GMT

Update – Thanks for chatting to us. We are still waiting to discuss with you about this. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks