topic Good evening , so I cancelled my direct debit in Archive

Good evening , so I cancelled my direct debit

Jodie2022 — Tue, 21 Dec 2021 17:14:20 GMT

I've currently cancelled my direct debit but paid on the 20th dec £40.00 there's a payment coming out tomorrow apparently?

Re: Good evening , so I cancelled my direct debit

SKY1992bf — Tue, 21 Dec 2021 17:21:38 GMT

@Jodie2022 Manual payments won't stop automatic payments from being taken if manual payment was made inside 4 working days before payment due date

so you can either leave the overpayment as credit to be used on a future bill or contact Sky for a refund within 3-5 working days

Re: Good evening , so I cancelled my direct debit

Mark39 — Tue, 21 Dec 2021 17:29:57 GMT

@Jodie2022 if you've cancelled your direct debit with your bank, Sky may not have been notified yet and will try to take the DD as normal.

I'm not sure what will happen when your bank refuses payment, but as @SKY1992bf posted, the payment you made manually may not have been taken account of in your bill for this month, and may be sitting as a credit for next month. If so, Sky will think payment hasn't been made for this month.

Recent contracts require you to have a direct debit or continuous card payment set up.

Re: Good evening , so I cancelled my direct debit

caesarome — Tue, 21 Dec 2021 17:33:41 GMT

If you have a direct debit setup on your account then you should never need to make a manual payment as you have done as this will not stop the direct debit from being taken or as in this case attempted to be taken.

Re: Good evening , so I cancelled my direct debit

SKY1992bf — Tue, 21 Dec 2021 17:43:23 GMT

@Mark39 wrote:
@Jodie2022 if you've cancelled your direct debit with your bank, Sky may not have been notified yet and will try to take the DD as normal.

I'm not sure what will happen when your bank refuses payment, but as @SKY1992bf posted, the payment you made manually may not have been taken account of in your bill for this month, and may be sitting as a credit for next month. If so, Sky will think payment hasn't been made for this month.

Recent contracts require you to have a direct debit or continuous card payment set up.

@Mark39 I'm not certain but my guess is sky's standard non payment process would kick in ie email request sent to op asking for dd to be setup or restrictions will follow

@Jodie2022you really need to put the dd back in place asap if you can otherwise you could find yourself in all sorts of problems

if for any reason you can't put the dd back in place I'll strongly urge you to contact Sky directly to see if they can help you before your services are restricted

Re: Good evening , so I cancelled my direct debit

Mark39 — Tue, 21 Dec 2021 17:55:29 GMT

@SKY1992bf wrote:

@Mark39 I'm not certain but my guess is sky's standard non payment process would kick in ie email request sent to op asking for dd to be setup or restrictions will follow

Yes, they were my thoughts, but I'm not certain, hence the caveats.

Re: Good evening , so I cancelled my direct debit

Jodie2022 — Tue, 21 Dec 2021 17:59:11 GMT

Sorted thanks 😊

Re: Good evening , so I cancelled my direct debit

caesarome — Tue, 21 Dec 2021 18:03:04 GMT

The direct debit might be taken so if it is you have two choices, as your account will be in credit you can either leave it as the credit will be used to pay or part pay next months bill or you can call Sky and they will refund the credit to your bank account.