topic Re: charged for a call I didn't make in Archive

charged for a call I didn't make

ETH182 — Wed, 09 Jun 2021 11:23:31 GMT

Hello all, this is very odd, apparently a call to the USA was made from my number, and obviously I was charged for it, not an expensive or long call, 39 seconds £1.75, but when I checked my call log onmy ohone, I never delete my calls, on that day I made no calls whatsoever!

@skymobile

Re: charged for a call I didn't make

GD1 — Wed, 09 Jun 2021 11:25:03 GMT

@ETH182 You'll need to call Sky to disucss this as the forum doesn't now have account access

Re: charged for a call I didn't make

caesarome — Wed, 09 Jun 2021 11:25:50 GMT

Give Sky a call via the free 150 number from your phone. Stay on the line for as long as you can and don't hangup when asked to do so or to go online. When asked why you are calling say technical.

Re: charged for a call I didn't make

dexterboy — Sat, 18 Dec 2021 15:02:31 GMT

I've been charged for a call to the speaking clock which, my wife nor I have definitely not made. I have contacted sky but their operatives are insisting that the call was made. I will not be renewing my contract. More or less telling me that I'm a liar. Not happy!

Re: charged for a call I didn't make

SKY1992bf — Sat, 18 Dec 2021 15:06:30 GMT

@dexterboy It's hard to see how a call can appear on your bill without your knowledge

Re: charged for a call I didn't make

Mark39 — Sat, 18 Dec 2021 15:21:04 GMT

@dexterboy previous forum posts indicate that Openreach occasionally make calls to the speaking clock to test the line during maintenance or repair work (that you may not necessarily be aware of). If you consider the charge to be unreasonable, you could raise it with Sky as a formal complaint (i.e. in writing).