topic Re: Charging for Sky equipment in Archive

Charging for Sky equipment

Later1 — Tue, 16 Nov 2021 18:14:36 GMT

When sky send out the box to return the equipment they print the return label so could keep the tracking number and keep that in the customers file if they wanted but just want to make extra money.

Re: Charging for Sky equipment

Daniel0210 — Tue, 16 Nov 2021 18:17:54 GMT

@Later1 Some customers print off there own labels and/or use their own boxes.

Re: Charging for Sky equipment

caesarome — Tue, 16 Nov 2021 19:20:31 GMT

@Later1

Have you been charged incorrectly even though you have returned your equipment ?

Re: Charging for Sky equipment

Later1 — Tue, 16 Nov 2021 19:58:05 GMT

Had read all this before returning the Internet box and guess what after sending the box was still getting text messages to return it. Had to phone them and give the tracking number to clarify, now got another box today. So I'm suggesting if they wanted to make things easier for everyone and not wrongly charge people they could put the tracking number in our folder along with the rest of our info and even if someone misplaced the receipt and relied on Royal mail, still Sky could track the equipment. Won't cost much but will stop the extra cash.

Re: Charging for Sky equipment

TechmanagerMal — Wed, 17 Nov 2021 11:03:03 GMT

@Later1 wrote:
Had read all this before returning the Internet box and guess what after sending the box was still getting text messages to return it. Had to phone them and give the tracking number to clarify, now got another box today. So I'm suggesting if they wanted to make things easier for everyone and not wrongly charge people they could put the tracking number in our folder along with the rest of our info and even if someone misplaced the receipt and relied on Royal mail, still Sky could track the equipment. Won't cost much but will stop the extra cash.

Your suggestion would only be a partial solution as often the boxes are returned without using Sky issued packaging as pointed out above.

Re: Charging for Sky equipment

Later1 — Wed, 17 Nov 2021 13:34:57 GMT

The other thing they could do is when they send out the message to return the equipment ask to send the tracking number as soon as we get it. This way its safe in our folder with them as well. So if the customer does misplace it its still on the system. I don't know why the Royal Mail do a perfect job everywhere else but with these items they deliver them to the wrong address.

Re: Charging for Sky equipment

Later1 — Wed, 01 Dec 2021 12:07:01 GMT

After it had all been solved, now I've received the same email for the second time, threatening to charge me if I don't return the equipment.

Re: Charging for Sky equipment

caesarome — Wed, 01 Dec 2021 12:09:31 GMT

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Re: Charging for Sky equipment

Tom-W19 — Thu, 02 Dec 2021 09:24:48 GMT

After speaking with Later1 we checked the account which confirmed the relevant equipment had been returned and we removed any hardware charges for this.

It was great speaking with you Later1.