topic Re: My sky broad band service in Archive

My sky broad band service

Missy89 — Tue, 30 Nov 2021 15:21:49 GMT

Hi all I'm looking for help with my bill. As to high an I don't understand why. Also looking for help to have my things turned back on. An money being taking slowly from my monthly direct debt's payment. Could some kindly please help me thanks loads miss missy

Re: My sky broad band service

Daniel0210 — Tue, 30 Nov 2021 15:23:03 GMT

@Missy89 Sky normally require payment in full and the setting up of a new continuous payment method before reinstating your services. If you are 2 or more weeks overdue you will also have to pay the next bill as well. Depending on your previous payment history you may be able to pay all but £25 and that will be added to the next bill.
Sky will not respond to your calls whilst you are in arrears, and they don’t allow payment plans.

Re: My sky broad band service

GD1 — Tue, 30 Nov 2021 15:24:38 GMT

@Missy89 wrote:
Hi all I'm looking for help with my bill. As to high an I don't understand why. Also looking for help to have my things turned back on. An money being taking slowly from my monthly direct debt's payment. Could some kindly please help me thanks loads miss missy

If your services have been stopped this would suggest that your payments have failed, Sky won't turn them back on until you hacve cleared any outstanding balance and setup anew recurring payment. Once done then you can call Sky to negotiate a new deal if your not already in a discounted period.

Re: My sky broad band service

Missy89 — Tue, 30 Nov 2021 15:28:38 GMT

Hi thanks for getting back to me but this time really needing help they really don't like taking phone calls do there. An just adding money on to some ones account at fair an really should be sorted to be honest normally when I've needed help they have helped. But this time I would like to see what can be done to help me as I'm struggling to pay my bill one minute it's £130 pounds now it's at £255 pounds?

Re: My sky broad band service

Daniel0210 — Tue, 30 Nov 2021 15:36:21 GMT

@Missy89 We can't help you further I'm afraid. We are customers like you. The advice provided is Sky's policy on non payment of bills. There is no getting round that; you'll have to pay what you owe before your BB service is restored.

Re: My sky broad band service

Missy89 — Tue, 30 Nov 2021 15:36:36 GMT

Well that's not really they way to go to be honest if there just putting extra money on your bill an will not talk to you. So that's not good costumer service I've been with them for years so some think should be done told help an sort this out.

Re: My sky broad band service

Daniel0210 — Tue, 30 Nov 2021 15:39:24 GMT

@Missy89 The'extra' money you mention is probably late payment fees which are part of the T's & C's of your contract which you agreed to.

Re: My sky broad band service

Mark39 — Tue, 30 Nov 2021 15:42:20 GMT

@Missy89 if you're having financial difficulties, Sky's Accessibility team may be able to help: https://www.skyaccessibility.sky