https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850695#M736702 <P>I tried to add a screenshot but I don't think it worked. It's sky signature.&nbsp;</P> Tue, 30 Nov 2021 10:37:02 GMT JANIE20 2021-11-30T10:37:02Z https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850637#M736696 <P>Can anyone tell me why I am paying 10 and 21 days on my bill when I haven't changed anything?&nbsp;</P> Tue, 30 Nov 2021 10:06:10 GMT https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850637#M736696 JANIE20 2021-11-30T10:06:10Z https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850644#M736697 <P>Without seeing the details it's hard to know.</P> Tue, 30 Nov 2021 10:11:34 GMT https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850644#M736697 Mark39 2021-11-30T10:11:34Z https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850647#M736698 <P>What do you mean by 10 and 21 days, what packages do you subscribe to, are your paymnets up to date ?</P> Tue, 30 Nov 2021 10:13:12 GMT https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850647#M736698 caesarome 2021-11-30T10:13:12Z https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850683#M736699 <P>On my bill it says 10 days then an amount, then 21 days and another amount. I'm so confused.&nbsp;</P> Tue, 30 Nov 2021 10:31:15 GMT https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850683#M736699 JANIE20 2021-11-30T10:31:15Z https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850686#M736700 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3171559">@JANIE20</a>&nbsp;wrote:<BR /><P>On my bill it says 10 days then an amount, then 21 days and another amount. I'm so confused.&nbsp;</P><HR /></BLOCKQUOTE><P>Did you upgrade or change anything on your current packages mid month?&nbsp; &nbsp;That will be the usual reason, or a discounted period that has come to an end?&nbsp;&nbsp;</P> Tue, 30 Nov 2021 10:32:46 GMT https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850686#M736700 GD1 2021-11-30T10:32:46Z https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850692#M736701 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20211130-103308_Samsung Internet.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/74025i3B227EBFBAC5F277/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20211130-103308_Samsung Internet.jpg" alt="Screenshot_20211130-103308_Samsung Internet.jpg" /></span></P><P> </P> Tue, 30 Nov 2021 10:35:27 GMT https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850692#M736701 JANIE20 2021-11-30T10:35:27Z https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850695#M736702 <P>I tried to add a screenshot but I don't think it worked. It's sky signature.&nbsp;</P> Tue, 30 Nov 2021 10:37:02 GMT https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850695#M736702 JANIE20 2021-11-30T10:37:02Z https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850697#M736703 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3171559">@JANIE20</a>&nbsp; You need to wait for images to be approved, normally takes a few minutes.</P> Tue, 30 Nov 2021 10:37:49 GMT https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850697#M736703 GD1 2021-11-30T10:37:49Z https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850698#M736704 <P>Maybe it's a discounted period.&nbsp;</P> Tue, 30 Nov 2021 10:37:50 GMT https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850698#M736704 JANIE20 2021-11-30T10:37:50Z https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850701#M736705 <P>Actually though it was also on last month's bill</P> Tue, 30 Nov 2021 10:39:03 GMT https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850701#M736705 JANIE20 2021-11-30T10:39:03Z https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850801#M736706 <P>That isn't two bills it is one bill dated from 1 December - 31st December, but for some reason your Sky Signature and HD charges are split down to 10 days and 21 days so perhaps it is to do with a discount that has ended so what does next months bills show your total cost will be ?</P> Tue, 30 Nov 2021 11:52:31 GMT https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850801#M736706 caesarome 2021-11-30T11:52:31Z https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850810#M736707 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3171559">@JANIE20</a>&nbsp;@Yes, I agree with <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/227">@caesarome</a>. Looks like your discount for the Signature pack and HD add-on runs out on 21 December, so you're being charged charged a higher rate for the 22 December onward</P> Tue, 30 Nov 2021 11:56:13 GMT https://helpforum.sky.com/t5/Archive/10-amp-21-day-payment/m-p/3850810#M736707 Mark39 2021-11-30T11:56:13Z