topic Re: My sky bill in Archive

My sky bill

Mary92x — Fri, 26 Nov 2021 13:47:49 GMT

I went to pay my bill and it's say it came out on the 29 October?? I'm really confused by this and just want to pay this months haha help anyone?

Re: My sky bill

GD1 — Fri, 26 Nov 2021 13:51:34 GMT

@Mary92x wrote:
I went to pay my bill and it's say it came out on the 29 October?? I'm really confused by this and just want to pay this months haha help anyone?

Do you not have a direct debit setup? Have you services been restricted?

Re: My sky bill

Mary92x — Fri, 26 Nov 2021 13:54:28 GMT

I do, I set it up for the 10th of each much but always pay it early - it's just easier when I get paid and no everything is working and fine.

Re: My sky bill

SKY1992bf — Fri, 26 Nov 2021 14:02:19 GMT

@Mary92x If you want to pay it earlier you have make sure the full amount of bill is showing as credit on your sky account 4 days before payment due date in order to avoid an automatic payment being taken

Re: My sky bill

Mary92x — Fri, 26 Nov 2021 14:07:10 GMT

It doesn't show its shows as 00.00 to be paid - if I did pay it would go on as credit but I can't afford to have the payment taken twice. It says payment received 29 October.

Re: My sky bill

SKY1992bf — Fri, 26 Nov 2021 14:13:13 GMT

@Mary92x Do you mean 29th November? If it's showing as £0:00 then you don't owe anything as Sky have already requested full payment and it'll leave your bank account on 29th November which is this coming Monday as payment request would have been sent to bank on Wednesday 24th November

Re: My sky bill

Mary92x — Fri, 26 Nov 2021 14:13:48 GMT

No it says 29th October that is why I'm confused.

Re: My sky bill

Mary92x — Fri, 26 Nov 2021 14:15:09 GMT

Re: My sky bill

SKY1992bf — Fri, 26 Nov 2021 14:16:29 GMT

@Mary92x Your image needs to be approved once it is I'll take a look

Re: My sky bill

SKY1992bf — Fri, 26 Nov 2021 14:19:31 GMT

@Mary92x Your image can't be shown as it contains personal information like account number, hide any such information and re post the image

Re: My sky bill

Mark39 — Fri, 26 Nov 2021 14:20:06 GMT

@Mary92x your picture can't be posted as it includes your Sky account number. Can you post again, after scrolling down a few lines to hide it

Re: My sky bill

Mary92x — Fri, 26 Nov 2021 14:23:43 GMT

Re: My sky bill

SKY1992bf — Fri, 26 Nov 2021 14:42:56 GMT

@Mary92x Now I've seen your bill even I'm confused as payment received for that bill should read 10th November

so I've escalated your post to sky to see if they can offer any help

this link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

once you receive an invite you'll have 48 hours to initiate a chat

your next bill for 10th December-9th January should of been posted yesterday or at the very latest by end of today

Re: My sky bill

Mary92x — Fri, 26 Nov 2021 14:43:30 GMT

Thank you for your help. It very confusing.

Re: My sky bill

Greenfingers001 — Fri, 26 Nov 2021 15:16:40 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: My sky bill

Tom-W19 — Tue, 30 Nov 2021 11:21:06 GMT

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.