topic Re: Payment troubles in Archive

Payment troubles

Ashleigh — Sat, 27 Nov 2021 17:52:45 GMT

I have been with Sky for 5 years, I have always been a loyal customer. This month I am struggling financially to losing my job due to my mental health. I have already been cut off, I cannot make a payment in full. I don't leave my house much, so having no tv is starting to take affect on me 😞

Re: Payment troubles

SKY1992bf — Sat, 27 Nov 2021 17:55:32 GMT

@Ashleigh unfortunately sky won't restore service until either full payment or all bar £25 (depending on payment history) and new continuous payment method setup I'm afraid

Re: Payment troubles

GD1 — Sat, 27 Nov 2021 17:55:46 GMT

@Ashleigh wrote:
I have been with Sky for 5 years, I have always been a loyal customer. This month I am struggling financially to losing my job due to my mental health. I have already been cut off, I cannot make a payment in full. I don't leave my house much, so having no tv is starting to take affect on me 😞

Unfortunately that is how Sky works, had you called prior to being cut off then Sky may have been able to do something. As services are now restricted Sky do require payment in full & a new Direct Debit setup before they will reconnect you.

Re: Payment troubles

PandJ2020 — Mon, 29 Nov 2021 10:29:32 GMT

Possibly contact here: https://www.skyaccessibility.sky

Re: Payment troubles

NickNewark — Tue, 30 Nov 2021 07:17:29 GMT

Hopefully you will be able to get this sorted out. Perhaps going forward, maybe consider just keeping the Broadband, and maybe look at NowTV?

Which at a lower cost will allow you to dip in and out rather than an ongoing subscription. Good luck.