topic Re: sky TV not working in Archive

sky TV not working

Paulie+135 — Mon, 29 Nov 2021 17:21:24 GMT

Hi my wife an i are very loyal customers of SKY (since 2005), our sky tv stopped working on friday, we have tried everything but the tv still says that there is no signal being received. WE called the sky helpline waiting for 47 minutes who literally did nothing for us. We have booked an engineer on for this friday costing €60 and one of us has to take a day off work. When i asked why it takes so long i got told that its tough but i qualifiy for an upgrade. I asked how long would an upgrade take and we got told up to 3 weeks. but because we booked the engineer our account is frozen. Love the way SKY literlly couldnt care any less about existing VIP customers.....expecially given a dodgy box is so cheap now.

waiting on someone from Sky to contact me but not holding my breath

Re: sky TV not working

Daniel0210 — Mon, 29 Nov 2021 17:24:22 GMT

Hi @Paulie+135 welcome to the forum. No one from Sky will contact you. We are customers here like you. You aren’t talking to Sky.

Re: sky TV not working

caesarome — Mon, 29 Nov 2021 17:27:23 GMT

@Paulie+135

Does it say "no signal" or "no satellite signal" ?

Re: sky TV not working

Mark39 — Mon, 29 Nov 2021 19:43:15 GMT

@Paulie+135 wrote:

When i asked why it takes so long i got told that its tough but i qualifiy for an upgrade.

In the scheme of things, a week isn't that long. I suspect the wait would be no shorter for an aerial installer, or a tv repair man or any other appliance repairman.

If you were to sign up with them, Sky Protect aim to call the next day.

Re: sky TV not working

NickNewark — Mon, 29 Nov 2021 22:20:53 GMT

I suspect there may have been a few engineer call-outs after the recent Storm. Friday is not too long to wait.