topic Suspended account in Archive

Suspended account

CharlotteEmily1 — Mon, 29 Nov 2021 15:39:52 GMT

My mobile has been cut off and would like to pay half now and half later but due to my phone being suspended I cannot call the Sky Mobile helpline.

Re: Suspended account

Daniel0210 — Mon, 29 Nov 2021 15:41:03 GMT

@CharlotteEmily1 Sky normally require payment in full and the setting up of a new continuous payment method before reinstating your services. If you are 2 or more weeks overdue you will also have to pay the next bill as well. Depending on your previous payment history you may be able to pay all but £25 and that will be added to the next bill.
Sky will not respond to your calls whilst you are in arrears.

Re: Suspended account

GD1 — Mon, 29 Nov 2021 15:41:09 GMT

@CharlotteEmily1 wrote:
My mobile has been cut off and would like to pay half now and half later but due to my phone being suspended I cannot call the Sky Mobile helpline.

You can pay online but until your balance is paid in full and a new direct debit setup your services will remain restricted.

Re: Suspended account

caesarome — Mon, 29 Nov 2021 16:11:14 GMT

If your service is restricted then you will need to pay off what you owe and also set up a continuous payment like a direct debit or set it up again as until you do this you will have no service.