https://helpforum.sky.com/t5/Archive/My-sky-talk-has-been-cut-off-even-though-I-ve-paid-this-months-bill-which-runs-upto-the-17th-Dec/m-p/3845850#M736282 <P>I've been trying to get this sorted for a week now, I keep getting told I'm in arrears on my account when I'm not I've paid from the 16th November through too the 16th December. I can't even physically pay next months bill on the make a payment section of my bills as according to my sky I don't owe any money until the 17th December, every time I've tried to explain this to the customer service team over the phone it's like I'm talking to a broken English brick wall.&nbsp;</P> Thu, 25 Nov 2021 15:30:21 GMT Andydjones 2021-11-25T15:30:21Z https://helpforum.sky.com/t5/Archive/My-sky-talk-has-been-cut-off-even-though-I-ve-paid-this-months-bill-which-runs-upto-the-17th-Dec/m-p/3845850#M736282 <P>I've been trying to get this sorted for a week now, I keep getting told I'm in arrears on my account when I'm not I've paid from the 16th November through too the 16th December. I can't even physically pay next months bill on the make a payment section of my bills as according to my sky I don't owe any money until the 17th December, every time I've tried to explain this to the customer service team over the phone it's like I'm talking to a broken English brick wall.&nbsp;</P> Thu, 25 Nov 2021 15:30:21 GMT https://helpforum.sky.com/t5/Archive/My-sky-talk-has-been-cut-off-even-though-I-ve-paid-this-months-bill-which-runs-upto-the-17th-Dec/m-p/3845850#M736282 Andydjones 2021-11-25T15:30:21Z https://helpforum.sky.com/t5/Archive/My-sky-talk-has-been-cut-off-even-though-I-ve-paid-this-months-bill-which-runs-upto-the-17th-Dec/m-p/3845851#M736283 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3478800">@Andydjones</a>&nbsp;wrote:<BR /><P>I've been trying to get this sorted for a week now, I keep getting told I'm in arrears on my account when I'm not I've paid from the 16th November through too the 16th December. I can't even physically pay next months bill on the make a payment section of my bills as according to my sky I don't owe any money until the 17th December, every time I've tried to explain this to the customer service team over the phone it's like I'm talking to a broken English brick wall.&nbsp;</P><HR /></BLOCKQUOTE><P>Had your services previously been restricted?&nbsp; If so did you also set up a new Direct Debit when you paid? This would be a requirement before services are reinstated</P> Thu, 25 Nov 2021 15:32:42 GMT https://helpforum.sky.com/t5/Archive/My-sky-talk-has-been-cut-off-even-though-I-ve-paid-this-months-bill-which-runs-upto-the-17th-Dec/m-p/3845851#M736283 GD1 2021-11-25T15:32:42Z https://helpforum.sky.com/t5/Archive/My-sky-talk-has-been-cut-off-even-though-I-ve-paid-this-months-bill-which-runs-upto-the-17th-Dec/m-p/3845873#M736284 <P>My bank details are the same as they have been for the two years I've had sky, why would I have to set another direct debit up?</P> Thu, 25 Nov 2021 15:47:42 GMT https://helpforum.sky.com/t5/Archive/My-sky-talk-has-been-cut-off-even-though-I-ve-paid-this-months-bill-which-runs-upto-the-17th-Dec/m-p/3845873#M736284 Andydjones 2021-11-25T15:47:42Z https://helpforum.sky.com/t5/Archive/My-sky-talk-has-been-cut-off-even-though-I-ve-paid-this-months-bill-which-runs-upto-the-17th-Dec/m-p/3845877#M736285 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3478800">@Andydjones</a>&nbsp;Following paying your arrears after being restricted you have to set up a new continuous payment method.&nbsp;</P> Thu, 25 Nov 2021 15:50:28 GMT https://helpforum.sky.com/t5/Archive/My-sky-talk-has-been-cut-off-even-though-I-ve-paid-this-months-bill-which-runs-upto-the-17th-Dec/m-p/3845877#M736285 Daniel0210 2021-11-25T15:50:28Z https://helpforum.sky.com/t5/Archive/My-sky-talk-has-been-cut-off-even-though-I-ve-paid-this-months-bill-which-runs-upto-the-17th-Dec/m-p/3845879#M736286 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3478800">@Andydjones</a>&nbsp; Because if payment fails twice and service becomes restricted then direct debit is automatically cancelled and you need to set it up again&nbsp;</P> Thu, 25 Nov 2021 15:51:51 GMT https://helpforum.sky.com/t5/Archive/My-sky-talk-has-been-cut-off-even-though-I-ve-paid-this-months-bill-which-runs-upto-the-17th-Dec/m-p/3845879#M736286 SKY1992bf 2021-11-25T15:51:51Z