topic Re: Hi. First of all why can’t i speak to someone. Ive tried Numerous numbers on sky website.sad in Archive

Hi. First of all why can’t i speak to someone. Ive tried Numerous numbers on sky website.sad

Fatoumata+Anderso — Thu, 11 Nov 2021 20:01:19 GMT

Hello sir/madam. Due to illness and being off work payment can not be paid. I have been trying to

contact somebody over the last few days to explain my situation. All i get is if you can't pay now

I can not speak to some. This is absolutely ridiculous. I would like to change payment dates to the 21st of each month and as from Monday I will be able to pay some of the bill as I am on universal credit.I'm recovering from illness.

As for you £12.00 extra charge i find this very unfair. Due to not been able to speak to someone to

explain the Situation as previously mentioned.

kind regards

f.Anderson.

Re: Hi. First of all why can’t i speak to someone. Ive tried Numerous numbers on sky website.sad

GD1 — Thu, 11 Nov 2021 20:04:15 GMT

@Fatoumata+Anderso You'e not addressing SKy via the forum, we are all customers here. If your services have been restricted due to non payment then yes you do need to pay what is owing in full and anew direct debit setup before services are reinstated. Sky can apply a late payment charge this is in the Terms & Conditions you agreed to by taking Sky's services.

Re: Hi. First of all why can’t i speak to someone. Ive tried Numerous numbers on sky website.sad

SKY1992bf — Thu, 11 Nov 2021 20:05:02 GMT

@Fatoumata+Anderso Your not talking directly with Sky here, this is a customer helps customer forum only with no account access

if your account is restricted Sky won't speak to you unless you pay the outstanding balance and setup a new continuous payment method (this applies to all customers)

Re: Hi. First of all why can’t i speak to someone. Ive tried Numerous numbers on sky website.sad

Mark39 — Thu, 11 Nov 2021 20:28:49 GMT

@Fatoumata+Anderso wrote:

Hello sir/madam. Due to illness and being off work payment can not be paid. I have been trying to

contact somebody over the last few days to explain my situation. All i get is if you can't pay now

I can not speak to some. .

That means your bill was already overdue when you first called. It's a bit late at that point to explain.