topic Re: Complaint - On Demand content not working for over 2 weeks. in Archive

Complaint - On Demand content not working for over 2 weeks.

mickmc21 — Mon, 18 Oct 2021 21:36:20 GMT

Hello,

Can I ask how to make a complaint via email - I do not see an email address identified in this link:

https://www.sky.com/help/articles/how-to-make-a-tv-complaint-roi#contact-us

I have no access to on demand content even thought this is part of my subscription.

Re: Complaint - On Demand content not working for over 2 weeks.

GD1 — Mon, 18 Oct 2021 21:38:15 GMT

@mickmc21 Did you click on the Still Need Help? option, as it will display contact options inluding Mail Us. You need to click the Blue boxes

Re: Complaint - On Demand content not working for over 2 weeks.

Mark39 — Mon, 18 Oct 2021 22:17:31 GMT

@mickmc21 what problem are you having with On Demand? Particular channels or programmes?

Re: Complaint - On Demand content not working for over 2 weeks.

caesarome — Tue, 19 Oct 2021 04:42:57 GMT

@mickmc21

You can put in a complaint by filling in this form:

https://www.sky.com/help/complaints

If you tell us what is happening we might be able to help ?

Re: Complaint - On Demand content not working for over 2 weeks.

mickmc21 — Tue, 19 Oct 2021 06:04:14 GMT

@Mark39When I click on the "on demand" link and try to play any content I am advised to upgrade my subscription, I contacted sky about this and they stated this was a known technical issue, that was over 2 weeks ago. I was told there was no ETA to fix this.

Re: Complaint - On Demand content not working for over 2 weeks.

PandJ2020 — Tue, 19 Oct 2021 06:23:33 GMT

@mickmc21 wrote:
@Mark39When I click on the "on demand" link and try to play any content I am advised to upgrade my subscription, I contacted sky about this and they stated this was a known technical issue, that was over 2 weeks ago. I was told there was no ETA to fix this.

And you've tried SD content? (If you don't have the HD pack)

Re: Complaint - On Demand content not working for over 2 weeks.

Mark39 — Tue, 19 Oct 2021 07:13:52 GMT

@mickmc21 wrote:

@Mark39When I click on the "on demand" link and try to play any content I am advised to upgrade my subscription, I contacted sky about this and they stated this was a known technical issue, that was over 2 weeks ago. I was told there was no ETA to fix this.

My understanding is that unfortunately that's right. I don't know what progress has been made towards resolving it.

Re: Complaint - On Demand content not working for over 2 weeks.

TechmanagerMal — Tue, 19 Oct 2021 10:04:06 GMT

@mickmc21 wrote:
@Mark39When I click on the "on demand" link and try to play any content I am advised to upgrade my subscription, I contacted sky about this and they stated this was a known technical issue, that was over 2 weeks ago. I was told there was no ETA to fix this.

The Sky adviser you reached may not have been aware that manual input of the viewing card details for a refresh has been known to fix this issue, no guarantees though?