topic Re: The number dialed is not available in Archive

The number dialed is not available

Curtis+murphy — Fri, 15 Oct 2021 09:46:26 GMT

Impossible to get in contact with sky.

what's the best number to speak to some one?

Re: The number dialed is not available

Daniel0210 — Fri, 15 Oct 2021 09:47:22 GMT

@Curtis+murphy If you have Sky Mobile or Sky Talk you can ring for free by dialling 150, otherwise you can contact Sky through this link.
https://www.sky.com/help/home
(UK) - click on the Need More Help and it will provide a 0333 number.
(ROI) - in the very bottom right corner of the link change the flag to the ROI to obtain the relevant 0818 number.
Stay on the line, don’t hang up if prompted to and if asked reason for call say ‘technical’. Apparently the best times to ring are just after 7am or about 9pm when the lines are sometimes a bit quieter.

Re: The number dialed is not available

TechmanagerMal — Fri, 15 Oct 2021 09:49:22 GMT

Cancelled too slow replying.

Re: The number dialed is not available

Curtis+murphy — Fri, 15 Oct 2021 09:49:46 GMT

Thanks a mill

Re: The number dialed is not available

Daniel0210 — Fri, 15 Oct 2021 09:54:06 GMT

@Curtis+murphy Depending what your issue is, is it something someone on the forum can possibly help with? Obviously we are fellow customers here so have no access to your account.

Re: The number dialed is not available

Curtis+murphy — Fri, 15 Oct 2021 10:02:25 GMT

I got a new bank card.

so forgot to update my payment details.
my account was suspended

paid it last week and updated details.

they still have not switched it back on.

Re: The number dialed is not available

Daniel0210 — Fri, 15 Oct 2021 10:03:33 GMT

@Curtis+murphy Sky normally require full payment of the outstanding balance and also the setting up of a new continuous payment method before they consider reinstating your services. If you’re 2 or more weeks in arrears you will also have to pay the next bill, as this will have been generated by now. Depending on your previous payment history, if you are able to pay all but £25 of the outstanding amount Sky will usually reinstate your services and they’ll add the £25 to the following months bill.
It is unlikely Sky will respond to calls from you whilst you are in arrears.

Re: The number dialed is not available

SKY1992bf — Fri, 15 Oct 2021 14:55:59 GMT

@Curtis+murphy If you have paid and setup a new continuous payment method and are still being restricted then it does sound like you were more than two weeks late in paying

so in that case the next bill will also need paying before service is restored