topic Re: Order Status - Action required in Archive

Order Status - Action required

Prashanthkumar — Wed, 13 Oct 2021 05:42:25 GMT

Hi,

I have placed first Order on 7 Oct 2021 and I got updates that Action required and When I callled to SKY customer care they told my order was placed on wrong port and they placed new order on 8 Oct 2021 and I didn't get any mail or sms regarding cancel/refund for my first order , I have paid 25 GBP for my first order. and then second order again got updates Action required and again I called to Sky Customer care and they said order cannot process due to some technical issues and they canceled my second order also but again no confirmation on cancellation and refund. For second order I have paid 20 GBP.

There is no proper communication on order status. So finally decided not place new order again as my current orders status are not cleared and no emails or SMS about status.

Please could you provide details about my orders.

I was very much interested with Sky products but without valid reason they canceling or holding orders makes me to look for other non-sky products.

Re: Order Status - Action required

Daniel0210 — Wed, 13 Oct 2021 06:51:53 GMT

@Prashanthkumar We can't provide details about your orders as this is primarily a customer helps customer forum. You’re not talking to Sky Customer Services and they won’t contact you as a result of your post on here unless your post is escalated. They won’t even know who you are based on your forum log in name.

Re: Order Status - Action required

TechmanagerMal — Wed, 13 Oct 2021 09:30:06 GMT

@Prashanthkumar wrote:
Hi,

I have placed first Order on 7 Oct 2021 and I got updates that Action required and When I callled to SKY customer care they told my order was placed on wrong port and they placed new order on 8 Oct 2021 and I didn't get any mail or sms regarding cancel/refund for my first order , I have paid 25 GBP for my first order. and then second order again got updates Action required and again I called to Sky Customer care and they said order cannot process due to some technical issues and they canceled my second order also but again no confirmation on cancellation and refund. For second order I have paid 20 GBP.

There is no proper communication on order status. So finally decided not place new order again as my current orders status are not cleared and no emails or SMS about status.

Please could you provide details about my orders.
I was very much interested with Sky products but without valid reason they canceling or holding orders makes me to look for other non-sky products.

I'm afraid your best route to sort this is to persist in calling Sky until you get one of the many really helpful advisers I know they employ.
"I want to speak to a manager" sometimes works.

Re: Order Status - Action required

SDR — Wed, 13 Oct 2021 09:36:02 GMT

@Prashanthkumar @I've escalated this to Sky who will probably be in touch via this forum. Look out for a blue bubble chat