topic Re: Direct debit reversal in Archive

Direct debit reversal

Tasha93 — Wed, 06 Oct 2021 21:59:39 GMT

Hi just wondering if someone can help me understand why on my bill it says direct debit reversal withe the price of the bill next to it and what exactly this means I'm new to all this and really don't understand if someone can help me then that would be amazing thank you.

Re: Direct debit reversal

Mark39 — Wed, 06 Oct 2021 22:15:48 GMT

Sounds like your bank refused payment of your direct debit to Sky. Check your bank statement.

Re: Direct debit reversal

Lisa-P1987 — Thu, 07 Oct 2021 19:27:15 GMT

Hi there @Tasha93 , as @Mark39 mentioned, when you see Direct Debit Reversal and a number next to it, this means your bank were unable to send the funds to us.

There could be many reasons for this but the most common reason is that you did not have the funds in your bank at the time of us requesting this.

We will resubmit your direct debit 10 days after the initial payment date.

So for example if your payment due date is the 1st of the month, and the payment reversed, we will ask for the payment again on 11th.