topic Re: Credit refund in Archive

Credit refund

Bjacob101 — Wed, 22 Sep 2021 06:21:09 GMT

I closed my account and there is a credit of nearly 50 euro that hasn't been returned to me. I have been unable to access customer services.

Can anyone help?

Re: Credit refund

TechmanagerMal — Wed, 22 Sep 2021 06:27:27 GMT

@Bjacob101 wrote:
I closed my account and there is a credit of nearly 50 euro that hasn't been returned to me. I have been unable to access customer services.

Can anyone help?

The refund is automatic around 6 weeks if your continuous credit method is still active but if you contact Sky 3 to 5 working days.
A number to call is available by clicking "Need more help" at the bottom of this page - Sky Help | Sky.com
If you are from the ROI remember to set the flag at the bottom RHS of the page.

Re: Credit refund

SDR — Wed, 22 Sep 2021 07:20:48 GMT

@Bjacob101 wrote:

I closed my account and there is a credit of nearly 50 euro that hasn't been returned to me. I have been unable to access customer services.

Can anyone help?

Has it been longer than six weeks?

Re: Credit refund

caesarome — Wed, 22 Sep 2021 09:09:46 GMT

@Bjacob101

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147