topic Re: Sky mobil in Archive

Sky mobil

Elaine+65 — Thu, 16 Sep 2021 08:12:05 GMT

Hello I got a text saying my Mobil bill is now over due and the Total is £154 I think this amount is wrong as I paid £160 on the 14 August 2021 so I have only missed one payment so I paid £77 today I have also changed my direct debit date please advice

regards <removed>

moderator note: removed personal details

Re: Sky mobil

Daniel0210 — Wed, 15 Sep 2021 12:56:48 GMT

@Elaine+65 I’m afraid this is a customer helps customer forum. You’re not talking to Sky and they won’t contact you as the result of your post on here.

Re: Sky mobil

GD1 — Wed, 15 Sep 2021 12:58:45 GMT

@Elaine+65 You'll need to call Sky on 150 from your mobile to speak to them regarding any balances.

Re: Sky mobil

Elaine+65 — Wed, 15 Sep 2021 13:05:06 GMT

Thank you Daniel it's a nightmare trying to contact sky why can't they just have a email address like any other customers thank you for your help though will keep trying enjoy the rest of your day

Re: Sky mobil

Daniel0210 — Wed, 15 Sep 2021 13:12:15 GMT

@Elaine+65 Stay on the line, don't hang up when prompted, if asked why you're calling say 'technical' and you should join the queue to speak to someone. Apparently the best times to ring are just after 7am or about 9pm when the lines are quieter.

Re: Sky mobil

TechmanagerMal — Thu, 16 Sep 2021 14:06:49 GMT

@Elaine+65 wrote:
Thank you Daniel it's a nightmare trying to contact sky why can't they just have a email address like any other customers thank you for your help though will keep trying enjoy the rest of your day

Not sure if this will help but the first question the automated system asks is "is it about mobile?" answering Yes should lead to a shorter queue?
Let us know if it does for future reference.