topic Re: Netflix in Archive

Netflix

Marfleet69 — Mon, 23 Aug 2021 13:15:53 GMT

My daughter pays for Netflix at the moment, I have just changed my sky subscription and added to my package and linked it with her Netflix so we do not have to start a new account, will my daughter have to cancel DD or will it automatically stop and come out of my bank monthly ?

Re: Netflix

SKY1992bf — Mon, 23 Aug 2021 13:29:54 GMT

@Marfleet69 if your daughter was paying Netflix directly then I think the link will only work probably if both the sky and Netflix account are in the same name so believe your daughter would have to cancel separately

@Lisa-P1987 can you confirm if the above is correct or not

Re: Netflix

Marfleet69 — Mon, 23 Aug 2021 13:36:23 GMT

I had an email and sorted it out with the link I was sent, would sge have to cancel Netflix or just DD? Don't want to loose account if she cancels

Re: Netflix

SKY1992bf — Mon, 23 Aug 2021 13:42:54 GMT

@Marfleet69 To see if it's worked ask your daughter to login to her Netflix account and check the payment method as if it's worked to should saying something like billed through Sky

Re: Netflix

Marfleet69 — Mon, 23 Aug 2021 13:50:09 GMT

@SKY1992bf I have checked her account when we active the link and it say that it is billed through sky as of today, he payment came out on the 21st will she get anything back? And will it automatically cancel her DD and come out of my bank each month now?

Re: Netflix

SKY1992bf — Mon, 23 Aug 2021 14:03:54 GMT

@Marfleet69 Leave everything has it is

As her Netflix profile is saying billing through sky she doesn't need to do anything else

keep the dd setup on the Netflix account as this will be used to refund the last Netflix payment and to restart payment directly with Netflix should you cancel through Sky

the above info is taken from here

https://www.sky.com/help/articles/netflix-faqs

What happens if I join Ultimate TV part way through my Netflix billing cycle?

Netflix will add a credit to your account, which you can use if you cancel the Ultimate TV Add On and revert to standalone Netflix at a later date.

If I downgrade from Ultimate On Demand, will this cancel my Netflix plan?

If you linked an existing Netflix account to Ultimate On Demand and have a previous valid method of payment (credit, debit card or gift credit) on file with Netflix, your service will not be disrupted and Netflix will start charging you again once your Ultimate On Demand subscription ends.
If you didn’t have an existing Netflix account before taking the Ultimate On Demand subscription, or if Netflix no longer have a valid method of payment on file, your Netflix account will go on Hold. To continue using Netflix, visit www.netflix.com/account to add a new method of payment.

Re: Netflix

Marfleet69 — Mon, 23 Aug 2021 14:04:13 GMT

@SKY1992bf Thankyou for you help

Re: Netflix

Lisa-P1987 — Mon, 23 Aug 2021 17:31:01 GMT

Hi there, just to clear up any confusion.

If you linked it correctly using the Activate Netflix link. Shortly after doing so you would get an email from Sky saying you have linked a Netflix account AND also from Netflix saying your billing has been moved to a partner for billing.

You don't need to cancel the DD or anything, it will automatically be done from Netflix side.

Thanks for the tag @SKY1992bf