topic Re: Billing increase in Archive

Billing increase

Victoria-21 — Mon, 23 Aug 2021 11:15:07 GMT

My bill has increase to a discussing amount and I can contact sky to understand why

Re: Billing increase

SKY1992bf — Mon, 23 Aug 2021 11:21:09 GMT

@Victoria-21 Unless your account is restricted Sky are reachable via phone you just need to stay on the line as long as you can ignore the message and don't hang up when asked to do so best time's to call are around 7am and 9pm

the increase is probably due to a minimum term discount expired and you now paying full list price

you would have been informed when signing up when this discount would expire so it shouldn't be unexpected

you will need to contact Sky and negotiate a new minimum term for a lower price

Re: Billing increase

GD1 — Mon, 23 Aug 2021 11:27:59 GMT

@Victoria-21 If your account hasn't been restricted there is nothing stopping you from calling Sky, you should be aware that if your bill has increased it could be because of discounts ended, the discounts you areed to are only for a set period you can try this link if you wish to discuss your options https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

Re: Billing increase

SDR — Mon, 23 Aug 2021 11:45:33 GMT

@Victoria-21 wrote:

My bill has increase to a discussing amount and I can contact sky to understand why

I'm guessing a discount period has ended or your minimum term contract - contact Sky to either cancel or renegotiate.

A telephone number for Sky can be found at the bottom of this page -

https://www.sky.com/help/home

https://www.sky.com/help/articles/cancel-sky-tv