topic Re: Router charge! in Archive

Router charge!

Mrsmeredo — Mon, 23 Aug 2021 11:19:25 GMT

I have been charged £50 for failing to return old router when I did indeed return it and have a Royal Mail tracking number! I've tried to phone sky and keep getting put through to different departments or given different numbers to "try" I want a refund.

Re: Router charge!

SKY1992bf — Mon, 23 Aug 2021 11:24:41 GMT

@Mrsmeredo I've escalated your post to sky who may be in contact via private community message or email both of which will invite you to a private chat

so look out for a blue bubble in bottom right hand corner when logged on to this forum

this link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Router charge!

Daniel0210 — Mon, 23 Aug 2021 11:25:54 GMT

@Mrsmeredo Post deleted. Just escalated.

Re: Router charge!

Lisa-P1987 — Mon, 23 Aug 2021 11:29:30 GMT

Thanks @SKY1992bf for escalating this. We have now sent an invite to chat 🙂