topic Re: My bill has gone up why? in Archive

My bill has gone up why?

Eqrtttt — Mon, 02 Aug 2021 09:27:18 GMT

My bill has gone up and I want to know why?

Re: My bill has gone up why?

TechmanagerMal — Mon, 02 Aug 2021 09:38:16 GMT

@Eqrtttt wrote:
My bill has gone up and I want to know why?

I would rephrase that to sound a little more friendly, we are customers too!

Re: My bill has gone up why?

Eqrtttt — Mon, 02 Aug 2021 10:05:34 GMT

I have been a sky customer for 24 years and I do want to know why my bill has gone up with no warning!

Re: My bill has gone up why?

TechmanagerMal — Mon, 02 Aug 2021 10:09:02 GMT

It is most likely that a minimum term discount has ended and you are now paying full list price, its time to call Sky and renegotiate another deal if you can.

Re: My bill has gone up why?

TimmyBGood — Mon, 02 Aug 2021 10:09:34 GMT

@Eqrtttt

Typically that's because you've come to the end of a period of promotional pricing and the product has reverted to its normal rate: as the contract for the service contains a reference to the time period over which the initial pricing will apply, Sky don't provide additional notification.

Re: My bill has gone up why?

TechmanagerMal — Mon, 02 Aug 2021 10:13:23 GMT

@TimmyBGood wrote:
@Eqrtttt
Typically that's because you've come to the end of a period of promotional pricing and the product has reverted to its normal rate: as the contract for the service contains a reference to the time period over which the initial pricing will apply, Sky don't provide additional notification.

Not sure if Ofcom will make it mandatory in the future as it is for Broadband?

Re: My bill has gone up why?

SKY1992bf — Mon, 02 Aug 2021 15:34:41 GMT

@TechmanagerMal wrote:
@TimmyBGood wrote:
@Eqrtttt
Typically that's because you've come to the end of a period of promotional pricing and the product has reverted to its normal rate: as the contract for the service contains a reference to the time period over which the initial pricing will apply, Sky don't provide additional notification.
Not sure if Ofcom will make it mandatory in the future as it is for Broadband?

@TechmanagerMal think it's already mandatory but as has been reported in the media Sky are in dispute with ofcom of over this

Re: My bill has gone up why?

TimmyBGood — Mon, 02 Aug 2021 17:01:06 GMT

@SKY1992bf @TechmanagerMal

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/open-cases/cw_01254

"GC C1.10 states that Regulated Providers must send an End-of-Contract Notification to a Subscriber...

Ofcom considers that, as a provider of pay-TV services transmitted by means of satellite distribution network, Sky provides an electronic communications service and, as such, is a Regulated Provider within the meaning of GC C1.10 and is required to comply with that condition in respect of its pay-TV services.

Sky does not consider that its standalone pay-TV services fall within the definition of an electronic communications service and maintains it is not required to comply with GC 1.10 for such services."