topic Re: Unauthorised New Contract in Archive

Unauthorised New Contract

Caseload — Thu, 15 Jul 2021 16:20:58 GMT

Sky decided to put me into a new contract quietly without my notice. I just saw my bill just gone up. I normally switch TV services every year to get the best out of my money. But they took me into a new contract and lock me up and tell me to cancel the package will cost ridiculous amount of money just to lock me up into a contract I do not want. I need help how to fight this. If anyone knows where to find it I'll be grateful.

Re: Unauthorised New Contract

caesarome — Thu, 15 Jul 2021 16:24:11 GMT

If you were on a contract and the minimum term on it ended then you price will has risen as you would now be paying the standard price for your package, this wouldn't usually see you put on a new contract so what makes you say it has ?

Re: Unauthorised New Contract

Mark39 — Thu, 15 Jul 2021 16:24:58 GMT

I'm not sure how this could have happened. You have to agree terms and conditions before Sky can sign you up to a new contract.

Re: Unauthorised New Contract

Caseload — Thu, 15 Jul 2021 16:52:23 GMT

I say that because that is what I have been told by your team. I saw my bill gone up and I called to find out if something could be done. To my dismay I have a new contact which I have no idea how.

Re: Unauthorised New Contract

PandJ2020 — Thu, 15 Jul 2021 17:08:59 GMT

@Caseload wrote:
I say that because that is what I have been told by your team. I saw my bill gone up and I called to find out if something could be done. To my dismay I have a new contact which I have no idea how.

You're not talking to Sky here - just other customers.

complain to Sky.

Re: Unauthorised New Contract

caesarome — Thu, 15 Jul 2021 18:20:02 GMT

@Caseload wrote:

I say that because that is what I have been told by your team.

Nobody that has posted here works for Sky, it does say this above some of our posts so as said above you will need to take this up with them by phoning them.

Re: Unauthorised New Contract

Caseload — Thu, 15 Jul 2021 18:53:35 GMT

Yes, there should some form of contract to read and sign or someone speaking to me and agree.
None of these formalities were presented to me. Infact sky themselves do not know how I agreed to the terms. I mean how could you not know where that forms the legal relationship between myself and you.
Everything presented to me are all theories. Either through my sky remote or email. Snap; I have not been using my sky TV for about 9 months now. Only tried to use it during the Euros cup and guess what ? My satellite is not even working. I was just using BBC and ITV app on my TV.
Everything about this is off. Just Sky trying to take my money and have not been even giving me the service I am paying for. I really need to take this higher. It's just not right.

Re: Unauthorised New Contract

Mark39 — Thu, 15 Jul 2021 19:06:44 GMT

@Caseload wrote:

I really need to take this higher. It's just not right.

You'll need to formally complain to Sky as a starting point, as @PandJ2020 posted. I'd suggest putting it in writing.

Re: Unauthorised New Contract

SDR — Thu, 15 Jul 2021 19:07:24 GMT

@Caseload wrote:

Sky decided to put me into a new contract quietly without my notice. I just saw my bill just gone up. I normally switch TV services every year to get the best out of my money. But they took me into a new contract and lock me up and tell me to cancel the package will cost ridiculous amount of money just to lock me up into a contract I do not want. I need help how to fight this. If anyone knows where to find it I'll be grateful.

I have escalated this for you someone should be in touch via the forum.

Re: Unauthorised New Contract

SKY1992bf — Thu, 15 Jul 2021 19:47:51 GMT

@Caseload this link explains how to complain

https://www.sky.com/help/articles/how-to-make-a-complaint

however if as you say you are in contract then one would imagine you are receiving a discount off full list price for certain elements of your bill for being so

so click on any element on your bill that's blue and it should reveal a line that says something along the lines of in contract discounts - x amount

if you can't see anything indicating in contract discounts one would imagine your not in contract and free to give 31 days notice to cancel if you wish