Cancelled but not cancelled???

Stephen085 — Mon, 05 Jul 2021 17:03:55 GMT

In March we cancelled sky as it was going to double in price so we rang up and got through to cancellations and was talking to a very nice girl who advised us that she'd give us the UAN number to give to our new provider and it would be seamless then tochange over, so we received our email from sky to say they were sorry to see us go etc, and on our sky app we had cancelled. So that was that we received a box and sent everything back, in june tomy dismay there was 2 further payments taken out of our account and I rang them....this is where i become totally thrown, the guy told me because the new provider didn't use the UAN number they can keep charging us and told me in no uncertain terms that that was the case and suck it up, so I said well then how do I cancel, he said he'd put me through to cancellations and I could do it again and it would cost a further €20, this to me is a scam, how can you cancel and then cancel again. Today I have received a box to return the hub which we've already done but I'm guessing it's just their word against mine? Disillusioned

Re: Cancelled but not cancelled???

PandJ2020 — Mon, 05 Jul 2021 17:45:05 GMT

I'd be complaining to your new provider as they seemed to mess it up.

Re: Cancelled but not cancelled???

caesarome — Mon, 05 Jul 2021 18:17:52 GMT

While your new provider has messed up by not taking over your line to get the overpayments back you will need to also phone Sky about to let them know what date the chage to your new provider happens.

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Cancelled but not cancelled???

Re: Cancelled but not cancelled???

Re: Cancelled but not cancelled???