topic Re: Sky VIP downgraded in Archive

Sky VIP downgraded

samuel173 — Sat, 03 Jul 2021 17:13:51 GMT

I recently came back to sky after moving house and my vip level has become silver with 0 years, despite my original sign up being in March 2016.

I was away from sky for around 6 months having gone to the sister company now TV for my broadband and phone, and came back to sky a couple of weeks ago as now TV wasn't able to provide my new address.

I was a gold VIP rewards customer before leaving, 2016 (March) to 2020 (November)

Re: Sky VIP downgraded

Daniel0210 — Sat, 03 Jul 2021 17:28:04 GMT

@samuel173 That's how VIP grades work unfortunately. If you leave it ends.

https://www.sky.com/help/articles/sky-vip-rewards explains

Re: Sky VIP downgraded

caesarome — Sat, 03 Jul 2021 18:15:39 GMT

As you left Sky even though it was for just 6 months then your level is reset.