topic Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0? in Archive

Why won't you acknowledge the problem with Sky Go 21.7.3.0?

GaryIW — Sat, 25 Sep 2021 18:49:47 GMT

Users are having problems with Sky Go 21.7.3.0 on Windows 10 PCs but you refuse to acknowledge there is an issue. I have followed your full uninstall procedure - including the removal of 3 different system folders, empty recylce bin and restart - but for many of us this DOESN'T FIX THE PROBLEM.

The app will not start, it just appears for 10 seconds or so then just disappears. Please fix this!!!

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

GD1 — Sat, 25 Sep 2021 19:29:12 GMT

@GaryIW You are not addressing Sky, we are all customers here, Sky won't reply to a forum post either.

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

Waffler57 — Tue, 28 Sep 2021 12:35:59 GMT

It seems impossible to address Sky directly unless you have a few hours to spare hanging on the telephone. Pretty **bleep**ty service considered the amount we pay.

For anyone else having problems with V21.7.3.0 on Windows 10, try changing AntiVirus if possible. There is another thread which mentions switching from BitDefender to Kaspersky fixing the issue. I've had problems with Kaspersky in the past so actually went from BitDefender to AVG Free and all works again.

Looks like 21.7.3.0 is incompatible with one of the most popular free AV products. Having worked in the IT industry for 50 years I'm amazed that this didn't get picked up by Sky during testing.

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

annas0nline — Tue, 28 Sep 2021 13:11:13 GMT

It happened to me the other day, all i did to get it started again was to go to search and search for the app then go to the file location and installed it again without unistalling it and i keep it pinned to my taskbar, its working now, im having problems with sky go extra

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

Greg+Russell — Sat, 02 Oct 2021 14:00:18 GMT

I had the same problem on Windows 10.

Uninstalls made no difference.

I use Bitdefender and Microsofts offering, so I disabled Bitdefender.

Installed again and now works fine.

I'll re-enable Bitdefender later on.

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

1380s — Sat, 02 Oct 2021 22:14:32 GMT

im having the same problems on windows 10, it used to work then for some reason it wount open, i uninstalled it and reinstalled a few times , now all it does is say checking for updates then nothing just disappears... what is going on here

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

caesarome — Sun, 03 Oct 2021 08:49:19 GMT

@1380s wrote:

i uninstalled it and reinstalled a few times

Did that involve removing the hidden files as just uninstalling the app doesn't actually remove everything.

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

1380s — Sun, 03 Oct 2021 09:09:42 GMT

How do you get rid of hidden files,

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

caesarome — Sun, 03 Oct 2021 09:11:19 GMT

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco folder is App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

1380s — Sun, 03 Oct 2021 09:33:19 GMT

dont know how to do that

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

GD1 — Sun, 03 Oct 2021 09:45:33 GMT

@1380s You can google how to do that or follow this link https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5

This is for WIndows 10

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

1380s — Sun, 03 Oct 2021 09:59:40 GMT

done that now what

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

GD1 — Sun, 03 Oct 2021 10:02:48 GMT

@1380s Have you followed @caesarome instructions?

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

1380s — Sun, 03 Oct 2021 10:06:37 GMT

tried that but C:\Users\[**********]\AppData\Roaming nothing worked

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

GD1 — Sun, 03 Oct 2021 10:09:29 GMT

@1380s You need to click on each folder seperately you can't searc the link, also be aware that [************] will be your pc user name you won't see a folder called [************]

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

1380s — Sun, 03 Oct 2021 10:14:03 GMT

when i said nothing worked, i should have said nothing came up to look at at all , no files or anything nothing opened

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

GD1 — Sun, 03 Oct 2021 10:30:17 GMT

@1380s How are you accessing the fiolders? If you searching then using a search in windows they won't be found, you do need to click on each folder as you advance through start at C: then click users, then click the folder that is you user id, then click the next folder etc.

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

1380s — Sun, 03 Oct 2021 10:26:27 GMT

i give up

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

Clewless — Sun, 03 Oct 2021 17:42:29 GMT

Disabling Bitdefender anti virus also fixed the issue for me. Not ideal, but hopefully the issue will be resolved soon.

Re: Why won't you acknowledge the problem with Sky Go 21.7.3.0?

1380s — Sun, 03 Oct 2021 22:18:50 GMT

havent got bitdefender