topic Re: I'm stuck in a 'Link your Account to your Sky ID' nightmare! in Archive

I'm stuck in a 'Link your Account to your Sky ID' nightmare!

NB100000 — Fri, 02 Jul 2021 14:37:29 GMT

I want to sign up to Sky in my new property. I created a new Sky ID and now every link takes me to the "Link your Sky account to your Sky ID" page. The only options are to enter your account number or your bank details you pay from, I don't have either yet! It also has a 'Not now' button which just refreshes the same page. How do I get past this screen?

Re: I'm stuck in a 'Link your Account to your Sky ID' nightmare!

Highlinder — Fri, 02 Jul 2021 14:48:50 GMT

@NB100000 Do you already have an account from your old property? Did you not do a home move with Sky or are you just joining Sky?

Re: I'm stuck in a 'Link your Account to your Sky ID' nightmare!

GD1 — Fri, 02 Jul 2021 14:52:21 GMT

@NB100000 As per @Highlinder questions?

Did you have Sky at your old address?

If yes did you do a Home move?

If no have you ever had Sky in the recent past?

Re: I'm stuck in a 'Link your Account to your Sky ID' nightmare!

caesarome — Fri, 02 Jul 2021 16:10:26 GMT

@NB100000 wrote:

I want to sign up to Sky in my new property. I created a new Sky ID

When did you create the new Sky ID as you should have done it via the order process and not before hand so is this what you did ?

Re: I'm stuck in a 'Link your Account to your Sky ID' nightmare!

SKY1992bf — Fri, 02 Jul 2021 16:06:39 GMT

@NB100000 As @caesarome advised you needed to have placed an order whilst not being logged in or creating a sky id beforehand