topic Re: I cant receive texts from SKY reps. in Archive

I cant receive texts from SKY reps.

Chriswww — Sat, 12 Jun 2021 07:46:40 GMT

Good Morning, I called SKY about my wi-fi being slow and was told my router was old and needed changing. They told me the router was obsolete and needed to be replaced by a newer model. But they said I would need to be on another 18 month contract.

I didnt want the contract due to bad health and not knowing my future and also I just didnt want another contract. I was assured that I could have the new router without any termination fee. So I asked for this in writing and was told that SKY didnt do that but the representative named Chris would send me a text confirming that I would not have a termination fee. He sent the text ( he said), but I have not received it.

So I called another again and was assured that on my notes it says no termination fee. I again asked for the text. This rep named John sent the text (he said) and I didnt receive again. I called the next day and spoke to Alan, he sent the text (he said), but again I didnt receive it. I receive automated texts from SKY, so why not the texts from the reps. My only option left is to cancel during the cooling off period, to give me peace of mind.

What is going on, why will SKY not send this text to me? Am I being duped?

Help.

Re: I cant receive texts from SKY reps.

Mark39 — Sat, 12 Jun 2021 08:11:51 GMT

I've no idea why you're not receiving Sky's texts - perhaps some system issue at Sky's end. Unless your router's faulty, it's probably not the cause of your slow broadband speed. If y0u'd like some help with it from the Community here, do post on the Broadband forum where there's plenty of knowledgeable help available. Alternatively you could source your own replacement router cheaply from ebay etc

Re: I cant receive texts from SKY reps.

brianholt — Sat, 12 Jun 2021 15:33:05 GMT

@Chriswww I doubt sky will give you a new router without a commitment to a further contract. If they have offered this however all calls are recorded so you may have grounds for complaint.