topic Re: Lower my bill in Archive

Lower my bill

Leighjane — Fri, 11 Jun 2021 18:09:21 GMT

I thought my contract was up but it's saying on my account it's not up till May 2022. I need to lower my bill as mine is the only income coming into the household now & im really struggling to manage. Can anyone advise me on what to do please?

Re: Lower my bill

caesarome — Fri, 11 Jun 2021 18:13:40 GMT

You will need to contact Sky support to discuss this with them. There are a few ways to do this including using a messaging service as you can see via the Yes button at the bottom of this page:

https://www.sky.com/help/articles/cancel-sky-tv

So select "Yes I still need help".

Re: Lower my bill

TechmanagerMal — Fri, 11 Jun 2021 18:14:02 GMT

@Leighjane wrote:
I thought my contract was up but it's saying on my account it's not up till May 2022. I need to lower my bill as mine is the only income coming into the household now & im really struggling to manage. Can anyone advise me on what to do please?

Your title comes across as an instruction and as we are customers too we cannot do any more than advise you.
In this case, that advice is to call Sky and renegotiate your package perhaps using the various options on this page - Cancelling Sky TV | Sky Help | Sky.com
Click on "Yes I still need help"

Re: Lower my bill

SKY1992bf — Fri, 11 Jun 2021 18:16:07 GMT

@Leighjane As we are fellow customers here all we can advise is that you phone Sky directly and see if you can re negotiate your contract

but as you are currently in contract Sky are not obligated to offer you a lower price deal all you can do is phone and ask if they can help you in anyway

Re: Lower my bill

Leighjane — Fri, 11 Jun 2021 18:55:31 GMT

Thank you. I've been with Sky myself for over 10 years now so I'm hoping they can help me. My circumstances have changed so I would hope that they would offer me something so I can stay with them.