topic phone line gone since full fiber installed in Archive

phone line gone since full fiber installed

woodvillian — Fri, 25 Mar 2022 18:17:00 GMT

just had full fiber connected and now have no landline ?

Re: phone line gone since full fiber installed

cookiemonsteruk — Fri, 25 Mar 2022 18:20:34 GMT

@woodvillian

Were is the phone plugged in. The phone socket on the back of the hub is the one to use. The mastersocket is redundant.

Also when were you activated?

Re: phone line gone since full fiber installed

TimmyBGood — Fri, 25 Mar 2022 21:09:52 GMT

@woodvillian

Yes, that's typically the case with the Ultrafast products Sky supplies: as @cookiemonsteruk indicates, once FTTP is activated all PSTN service over copper ceases and voice call provision is via the 'phone' socket on the rear of the Sky Broadband Hub. Unfortunately this also renders internal phone extension sockets obsolete.

Re: phone line gone since full fiber installed

Tractorbob1 — Sun, 27 Mar 2022 20:58:31 GMT

@woodvillian the absence of a landline also means you will have no phone in the event of a power cut, unless you have a charged mobile.

Re: phone line gone since full fiber installed

TimmyBGood — Mon, 28 Mar 2022 09:16:27 GMT

@Tractorbob1 wrote:

@woodvillianunless you have a charged mobile.

Or a UPS supplying power to the Hub (and the ONT for FTTP)