Telephone line is not working

Helmet — Wed, 09 Mar 2022 20:37:30 GMT

replaced new router hub today but telephone line is not working can you check this please

Re: Telephone line is not working

Daniel0210 — Wed, 09 Mar 2022 20:39:38 GMT

@Helmet
Please be aware that you aren’t talking to Sky Customer Services on here. This is primarily a forum for customers to help other customers.
Does your new router have a voice light on it. If it does have you plugged your phone into the back of the router and not the Openreach socket.
This troubleshooting link may help https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line
If that doesn’t help, post back on here and some of us here will be able to escalate your problem to Sky. If/when a fault is diagnosed Sky will pass it to Openreach to carry out the repair. Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand.

Re: Telephone line is not working

Mark39 — Wed, 09 Mar 2022 20:42:41 GMT

@Helmet if your new Sky Hub has a Voice light, is it lit? What colour?

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Telephone line is not working

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