topic Re: Our house phone is not working in Archive

Our house phone is not working

Frank+Nixon — Wed, 02 Mar 2022 17:13:34 GMT

We changed to Sky to provide our land line and broadband yesterday 1st March 2022.

Broadband working, house phones not working.

Re: Our house phone is not working

Highlinder — Wed, 02 Mar 2022 17:15:23 GMT

@Frank+NixonDoes your router have a voice light on it?

Re: Our house phone is not working

TechmanagerMal — Thu, 03 Mar 2022 12:04:56 GMT

@Highlinder wrote:
@Frank+NixonDoes your router have a voice light on it?

Are you about to say, plug the phone in there?

Re: Our house phone is not working

Highlinder — Thu, 03 Mar 2022 12:10:51 GMT

@TechmanagerMalNo I am not asking @Frank+Nixon That, all I am asking is if the router has a voice light. Not had that reponse yet. If there is a voice light I will say " Plug it into the back of the router " , if not then it will require further troubleshooting.

Re: Our house phone is not working

TechmanagerMal — Thu, 03 Mar 2022 12:17:07 GMT

Sorry, @Highlinder I was about to add they should have been asked about VOIP by the agent supplying the new router?

Re: Our house phone is not working

Highlinder — Thu, 03 Mar 2022 12:19:56 GMT

@TechmanagerMalFirst off trying to determine if they have a router with a voice light before asking any other questions.

Re: Our house phone is not working

Mark39 — Thu, 03 Mar 2022 15:14:23 GMT

@TechmanagerMal wrote:

Sorry, @Highlinder I was about to add they should have been asked about VOIP by the agent supplying the new router?

There may not have been any adviser involvement, of course. Judging by the number of posts here, customers frequently have not understood for one reason or another, that they have Sky VOIP and therefore need to plug their handset into the Hub.