topic Re: Talk Shield settings page crashes in Archive

Talk Shield settings page crashes

youngpip — Tue, 22 Feb 2022 10:00:27 GMT

I can't seem to get to the Sky Talk Shield settings. The page crashes on the website, and when via the phone app the option doesn't appear at all (I only see Broadband Shield there).

In fact it's identical to the problem this person had:

https://helpforum.sky.com/t5/Talk/Skytalk-shield/m-p/3893197

I do wonder if something is up more generally with my account, as when I click into "Your Products" on the Sky site it just takes me to a TV page, and when I go to "Bills and Payments" it is listed as just "TV", whereas it used to be "TV, Broadband and Talk" (the bill itself does list the broadband and talk though).

I'm wondering if an order has been left open on the account, as I did have issues getting an FTTP upgrade activated. Nothing is listed in "My Orders", however when I use the app to test my broadband it tells me I have an open broadband order.

Re: Talk Shield settings page crashes

Highlinder — Tue, 22 Feb 2022 12:11:32 GMT

@youngpipIf you go on the Sky app, I have this very issue it not showing in Broadband and talk settings.

When you open the app on the landing page, scroll down to product settings.

scroll left and you will see talk shield, click on this

It should say Welcome to talk shield.

Re: Talk Shield settings page crashes

youngpip — Tue, 22 Feb 2022 12:22:01 GMT

Thanks @Highlinder I've tried that, but all I see it "TV settings" and "Broaband settings". I can't swipe left on the Broadband one, and the TV one is just things relating to Sky Go, my PIN and activating a viewing card.

Re: Talk Shield settings page crashes

Highlinder — Tue, 22 Feb 2022 12:48:54 GMT

@youngpipSo when you see broadband settings, it will not swipe left to show talk shield settings?

Re: Talk Shield settings page crashes

youngpip — Tue, 22 Feb 2022 13:00:06 GMT

@Highlinder nope there's only one "card" against that one, and swiping doesn't do anything.

Re: Talk Shield settings page crashes

Highlinder — Tue, 22 Feb 2022 13:16:40 GMT

@youngpipAre you doing this via the website or the Sky app?

Re: Talk Shield settings page crashes

youngpip — Tue, 22 Feb 2022 13:18:46 GMT

@Highlinder via the Sky app.

Re: Talk Shield settings page crashes

Highlinder — Tue, 22 Feb 2022 13:22:39 GMT

@youngpipMight be best to give Sky a call and they can check your account, then put on talk shield for you. Just dial 150, when asked the nature of the call say " Technical " , let them send you a text, but DO NOT hang up even when asked to do so.