https://helpforum.sky.com/t5/Archive/No-dial-tone/m-p/3923768#M723291 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3523390">@Olive-Maria</a>&nbsp; To be escalated to the forum then either the customer themselves needs to be contacting the forum or an authorised person.&nbsp; Sky won't be able to take any actions unless they are speaking directly with either the customer or an authorised person.&nbsp; Thay cannot raise faults either from a forum post.</P> Sun, 13 Feb 2022 17:12:08 GMT GD1 2022-02-13T17:12:08Z https://helpforum.sky.com/t5/Archive/No-dial-tone/m-p/3923764#M723290 <P>Hi, I'm posting this for my sister-in-law as she isn't internet savvy. Her landline is dead at the moment (no dial tone or any sound from her phone and it is constantly engaged if you call her number). I've tried all the suggestions, including a completley separate phone and nothing makes a difference. Can someone escalate this to the correct people at Sky or BT or whoever. She's 79 and really needs her land line working, Thanks</P> Sun, 13 Feb 2022 17:08:32 GMT https://helpforum.sky.com/t5/Archive/No-dial-tone/m-p/3923764#M723290 Olive-Maria 2022-02-13T17:08:32Z https://helpforum.sky.com/t5/Archive/No-dial-tone/m-p/3923768#M723291 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3523390">@Olive-Maria</a>&nbsp; To be escalated to the forum then either the customer themselves needs to be contacting the forum or an authorised person.&nbsp; Sky won't be able to take any actions unless they are speaking directly with either the customer or an authorised person.&nbsp; Thay cannot raise faults either from a forum post.</P> Sun, 13 Feb 2022 17:12:08 GMT https://helpforum.sky.com/t5/Archive/No-dial-tone/m-p/3923768#M723291 GD1 2022-02-13T17:12:08Z