topic Re: Super fast broad band turned on now phone doesn’t work in Archive

Super fast broad band turned on now phone doesn’t work

Christopherwright — Tue, 08 Feb 2022 18:54:12 GMT

Fitted my new router this morning as was due to be activated. Checked my phone still worked and was ok.

come home having received text to say broad band now activated broad band ok but no phone line.

checked connections done a reset by power of and on to router and phone but no change.

if I call myself on my mobile i hear ringing but home phone not working?

Re: Super fast broad band turned on now phone doesn’t work

GD1 — Tue, 08 Feb 2022 19:05:31 GMT

@Christopherwright Is there a voice light on your router? If yes have you plugged the phone into the UK Phone socket on the back of the router?

Re: Super fast broad band turned on now phone doesn’t work

Christopherwright — Tue, 08 Feb 2022 19:15:20 GMT

The voice light isn't on I did try plugging it there but no change☹️

Re: Super fast broad band turned on now phone doesn’t work

GD1 — Tue, 08 Feb 2022 19:19:34 GMT

@Christopherwright I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Super fast broad band turned on now phone doesn’t work

Mark39 — Tue, 08 Feb 2022 19:47:03 GMT

@Christopherwright wrote:

The voice light isn't on I did try plugging it there but no change☹️

If you haven't already, try restarting your router by switching off at the plug for 30 seconds.

If the Voice light still isn't lit, try the same tomorrow morning - sometimes there's a delay before the service is fully activated.

Re: Super fast broad band turned on now phone doesn’t work

Greenfingers001 — Wed, 09 Feb 2022 10:36:58 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: Super fast broad band turned on now phone doesn’t work

Greenfingers001 — Fri, 11 Feb 2022 10:44:38 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂