topic Re: Netflix not loading in Archive

Netflix not loading

TardisBlue — Sat, 25 Dec 2021 11:51:43 GMT

Merry Christmas everyone!

Rather not be posting but on the off-chance anyone is lurking throughout the day, has anyone had this problem?

I've never had any issues with Sky Glass since I purchased back on launch day thankfully but have noticed in the last 48 hours that Netflix no longer loads for me.

It doesn't go beyond the red spinning circle launch screen sadly.

Having had a quick look, it appears all over apps are working fine so just Netflix.

Thankfully I have a FireStick as backup but shouldn't be necessary obviously.

I've pressed the refresh app button in setting and turned it off at the mains a few times but no luck.

anyone having or had similar issues recently?

thanks for any help, now back to celebrating Christmas! Have a good one everyone.

Re: Netflix not loading

Chrisee — Sat, 25 Dec 2021 14:49:22 GMT

@TardisBlue if still stuck power down the TV for 30 seconds and reboot it which often sorts these annoyances.

Re: Netflix not loading

TardisBlue — Sat, 25 Dec 2021 15:52:50 GMT

Thanks! It worked!

Although so much effort to have to activate account, Wi-Fi and sign into all the apps again!

thanks again.

Re: Netflix not loading

Jon481 — Wed, 29 Dec 2021 22:13:57 GMT

I've done all of these steps and it's still not working! Sky glass really doesn't seem to be that good! Subwoofer is really poor. Remote randomly turns itself off when using. Tv often freezes. Maybe I have a broken tv I dunno.

Sky glass 65inch

Re: Netflix not loading

Stonehill62 — Fri, 07 Jan 2022 23:22:33 GMT

Netflix isn't loading the program I've selected to watch. Endless red spooling circle.. Just another element to add to the list of Sky Glass things I'm underwhelmed by. Picture's not that great, sound quality is terrible (wooly and horrible distortion at times), pretty clumsy interface (compared with Sky Q), Playlist is nowhere near as good / convenient as being able to record.... Expressed my dissatisfaction in a recent survey. Not sure how this forum works... If it's monitored by Sky, then I would appreciate someone getting in touch..

Re: Netflix not loading

Jayboy1990 — Fri, 07 Jan 2022 23:37:20 GMT

@Stonehill62 @Hi,

Is this only just become an issue?

would you clarify what software version you have please. Settings - system - found in there.

Re: Netflix not loading

Stonehill62 — Sat, 08 Jan 2022 21:39:31 GMT

Hi @Jayboy1990 . Yes, just become an issue - and only in the evenings. Quickly checked if it worked this morning and it did, bit just tried again (at 9:30pm) and it doesn't. Software version is QS002.08.OP

Re: Netflix not loading

Jayboy1990 — Sun, 09 Jan 2022 02:14:01 GMT

@Stonehill62

I have escalated this post to the Sky community team.

They shall invite you to a personal chat, look out for an email or blue chat bubble in this forum. (You will need to be logged in)

This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you haven't received an invite within 48 hours please come back to this post and update us, and it can be escalated again.

Re: Netflix not loading

Mr+Flibbles+86 — Sun, 09 Jan 2022 08:12:23 GMT

Thank you for escalating this. We have now sent an invite to chat

Re: Netflix not loading

woolly167 — Mon, 10 Jan 2022 19:57:49 GMT

How did this work out for you? We still get the red spooling wheel of netflix death. Somedays it works other days it doesn't. Bit baffling.

I'll also second your sentiments for anybody looking in.

The interface, saving system etc I far poorer than sky q. Feel like I've been conned

Re: Netflix not loading

Greenfingers001 — Tue, 11 Jan 2022 15:12:36 GMT

Update – Thanks for chatting to us. We are still waiting to discuss with you about this. If you need

our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Netflix not loading

Stonehill62 — Sat, 15 Jan 2022 22:20:24 GMT

Sorry for not responding to the chat invite (I developed Covid)... Netflix still not loading on Glass. Tried switching off / back on the router and Glass to no avail. Gone into Settings and refreshed apps... and the problem with Netflix remains.... currently watching something on Channel 4 / Walter Presents drama and the sound is distorting again. Still not a good Sky Glass experience.

Re: Netflix not loading

Jon481 — Sat, 15 Jan 2022 22:24:08 GMT

This happened to me again today. It sorted itself out for a bit and now has happened again. I'm actually very disappointed with the whole sky glass experience. I think they have tried to bring out a product that's not fully ready yet. I feel it's been rushed. Unfortunately many people have having a negative experience because of this.

Re: Netflix not loading

Stonehill62 — Sat, 15 Jan 2022 23:23:17 GMT

Hi @Jon481 Yes I agree, appears to have been released without thorough enough testing. I'm not normally suckered into situations like this after having had my fingers burnt with first gen Apple products (due to work) in the past so I'm as disappointed with myself as I am with Sky. I bought the sales pitch about a slick, single cable unit (it's not when you have to reboot the thing every other time you switch it on) and the amazing Dolby Atmos sound (it's lousy frankly)... and the picture quality - fundamental in a £650 telly - really isn't great at all... I could pay 2/3 of that for a stand alone Samsung / Sony / Panasonic telly and get far better picture quality and not far off comparable sound - with the option to link it to a soundbar or surround sound system - something it's not possible to do with Glass. Fear I've been sold a pony!

Re: Netflix not loading

Totalwar2 — Sun, 16 Jan 2022 02:06:44 GMT

This issue been reported on SkyQ as well Netflix freezing and stuck loading.Been happening since a few days ago.you can try power recycling the glass tv that clears it temporary but comes back again.Try reloading a different App that worked for me for a while on my sky Q box.

Re: Netflix not loading

Stonehill62 — Sun, 16 Jan 2022 09:12:05 GMT

I use the 'Refresh Apps' setting to refresh ALL of the apps - not that there's a problem with any app other than Netfilx... Which right now (9.07am on a Sunday morning) works fine... But NEVER works in the evenings which is when we want to watch Netflix. This to me suggests that my son using a wifi connected Playstation in his room is a factor?

Re: Netflix not loading

Jammeygit — Wed, 26 Jan 2022 20:28:09 GMT

Can someone get in touch as same for me too - Netflix logo just spinning and nothing will load

really poor experience

Re: Netflix not loading

Jayboy1990 — Wed, 26 Jan 2022 20:29:10 GMT

@Jammeygit In order to escalate your post i need you to confirm what steps you have taken to troubleshoot?

Re: Netflix not loading

Jammeygit — Wed, 26 Jan 2022 21:01:58 GMT

Don't worry thanks - called sky and they are replacing eh unit

Re: Netflix not loading

Stonehill62 — Wed, 26 Jan 2022 21:05:15 GMT

I explained what I'd done by way of 'troubleshooting' and it's all gone quiet. What's wrong with Sky doing something conventional' and giving me a call? That's the kind of 'escalation' I'd like to happen.