topic Re: Phone line is dead in Archive

Phone line is dead

JAMW1 — Mon, 07 Feb 2022 12:00:27 GMT

Hi - my phone line is dead in the house. I can dial the number and get a ring tone but there is nothing getting to the house open reach box - I have tested with phones in various sockets and also had a voltage reading on the connectionand its dead. Can you help please?

Re: Phone line is dead

Daniel0210 — Mon, 07 Feb 2022 12:01:51 GMT

@JAMW1 This link may help you https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line If that doesn’t help, post back on here and someone here will be able to escalate your problem to Sky and arrange an online chat in order to check your line. If a fault is detected Sky will pass on your issue to Openreach. You need to be aware Openreach aim to fix reported faults within 3-5 working days (so not including weekends).

Re: Phone line is dead

JAMW1 — Mon, 07 Feb 2022 12:04:45 GMT

Hi - thank you - already been through this check list - the line is dead - can someone escalate please?

Re: Phone line is dead

Daniel0210 — Mon, 07 Feb 2022 12:06:08 GMT

@JAMW1

Done. I have escalated your post to Sky who may get in touch with you about this issue.

Look out for an email and also a blue speech bubble on the bottom of this forum page. Once the blue chat bubble appears you only have 48 hours to instigate the private chat or it will close automatically so don’t miss the opportunity. I suggest that you make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Phone line is dead

JAMW1 — Mon, 07 Feb 2022 12:13:25 GMT

Sorry - my alarm engineer is here and he has solved the problme - please ignore - no further action required. thank you

Re: Phone line is dead

Lisa-P1987 — Mon, 07 Feb 2022 16:21:04 GMT

Thanks for updating us @JAMW1 🙂