topic Re: Internet calls. Fibre installed today. in Archive

Internet calls. Fibre installed today.

Terrybak — Mon, 31 Jan 2022 19:38:42 GMT

We have had fibre installed today and Internet calls. We can make calls but not recieve calls. Just says to caller that call cannot be connected. All hub lights are green. On settings on TV it says the phone line. Not connected.

Re: Internet calls. Fibre installed today.

GD1 — Mon, 31 Jan 2022 19:41:08 GMT

@Terrybak If you mean you Sky box this no longer needs to be connected to phone line in any case. I'm not aware of a TV needing a phone line connection at all.

I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Internet calls. Fibre installed today.

Mark39 — Mon, 31 Jan 2022 19:48:45 GMT

@Terrybak might be worth you restarting your Hub by switching off at the plug for 30 seconds or so. Sometimes there's a delay before internet calling functionality is fully implemented. If you don't hear from Sky beforehand, try the same restart tomorrow morning too, if it's not fully working at that point.

Re: Internet calls. Fibre installed today.

Terrybak — Mon, 31 Jan 2022 20:06:34 GMT

Tried that. We are hoping it's a timing issue, just seems odd we can ring out and just not recieve calls.

Re: Internet calls. Fibre installed today.

Greenfingers001 — Tue, 01 Feb 2022 10:25:45 GMT

Thank you for escalating this. We have now sent an invite to chat 🙂

Re: Internet calls. Fibre installed today.

Greenfingers001 — Thu, 03 Feb 2022 13:32:43 GMT

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂