topic Re: Problem with Sky Talk Shield on VOIP in Archive

Problem with Sky Talk Shield on VOIP

Foo+Bard — Wed, 26 Jan 2022 19:21:36 GMT

Just moved over to FTTP with VOIP calls.

We realised this evening that our Talk Shield is not operating. I've checked the settings, and our account says that Talk Shield is active, but it's clearly not!

Have tried to switch it off and back on

again, but no effect.

It seems to be a fairly common problem looking on the Sky Community, but I can't see what I can do to fix it.

I've checked and confirmed that we are on Sky and not BT.

Any advice or help would be greatly appreciated.

Re: Problem with Sky Talk Shield on VOIP

Highlinder — Wed, 26 Jan 2022 19:33:30 GMT

@Foo+BardBest thing to do there would give Sky a call, as you said it is active in your account. But with it clearly not working something is a miss.

Re: Problem with Sky Talk Shield on VOIP

Foo+Bard — Thu, 27 Jan 2022 21:30:47 GMT

Sorted in less than 5 minutes by Sky Customer Services.

Obviously a techy glitch, put right by the CS Team.

Normal service resumed.