topic Re: phone was disconected in Archive

phone was disconected

discoveramber — Mon, 17 Jan 2022 14:18:56 GMT

i need help. I downgraded my package to broadband+talk (no sky tv), after that change my phone was disconected. please help

Mark39 — Mon, 17 Jan 2022 14:21:39 GMT

Do you still have broadband? If so, it's unlikely that your phone service has been disconnected.

discoveramber — Mon, 17 Jan 2022 14:26:51 GMT

yes, i still have broadband

discoveramber — Mon, 17 Jan 2022 14:29:14 GMT

my phone is displaying 'check the phone line'. I have checked and all is connected

Mark39 — Mon, 17 Jan 2022 14:40:29 GMT

That sounds like a fault, then.

If your phone plugs into your Sky Hub, try switching off the Hub for 30 seconds or so, to see if it fixes it.

If your phone plugs into the normal wall socket, test your connection via via link here: https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If a fault is detected you should be able to book an engineer there and then.

If ypu still have no dial tone after either of the above checks, post back and someone here will alert Sky for you and arrange an online chat.

Mr+Flibbles+86 — Mon, 17 Jan 2022 16:27:53 GMT

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you.

discoveramber — Mon, 17 Jan 2022 16:46:28 GMT

diagnostics shows all good but still phone line doesnt work

Mark39 — Mon, 17 Jan 2022 16:53:22 GMT

OK, Sky have invited you to chat online- look out for the chat bubble.