topic Re: phone line not working but internet is. in Archive

phone line not working but internet is.

Pleb8 — Tue, 11 Jan 2022 18:01:23 GMT

Is it possible to have my land line checked without having to call Sky? I don't get free calls to 03 numbers, thanks

Re: phone line not working but internet is.

Daniel0210 — Tue, 11 Jan 2022 18:03:10 GMT

I have escalated your post to Sky who may get in touch with you later.

Look out for an email and also a blue speech bubble on the bottom of this forum page. Once the blue chat bubble appears you have 48 hours to instigate the private chat or it will close automatically so don’t miss the opportunity.
This link explains the process
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: phone line not working but internet is.

Pleb8 — Tue, 11 Jan 2022 18:05:16 GMT

Thank you for the speedy response @Daniel0210

Re: phone line not working but internet is.

Mr+Flibbles+86 — Wed, 12 Jan 2022 08:27:29 GMT

Thank you for escalating this. We have now sent an invite to chat

Re: phone line not working but internet is.

dmy24 — Fri, 14 Jan 2022 19:05:06 GMT

After speaking to the customer and running some tests we have now booked an engineer to come out. Thank you for escalating 🙂

Re: phone line not working but internet is.

Tom-W19 — Mon, 17 Jan 2022 12:18:01 GMT

After speaking with Pleb8 we ran a line test which detected a in-home fault and we have arranged an Openreach visit accordingly.

It was a pleasure speaking with you Pleb8.