topic Re: Exorbitant phone bill for landline not being used! in Archive

Exorbitant phone bill for landline not being used!

Marianne+Gemini — Fri, 31 Dec 2021 19:39:16 GMT

I have been, consistently, charged for calls from my landline that I very rarely use. This has put my bill up to as much as 50% or 75% more per month. I've tried to reach Sky billing but appreciate that, today, it's New Year's Eve. However, does anyone know if I can stop the Sky landline facility? Or, even, put myself on a 'anytime' calls package?

Re: Exorbitant phone bill for landline not being used!

GD1 — Fri, 31 Dec 2021 19:45:25 GMT

@Marianne+Gemini You can add a calls package, however you would need to call Sky to do this.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Exorbitant phone bill for landline not being used!

caesarome — Fri, 31 Dec 2021 19:47:14 GMT

If you look at the bill what numbers does it show these calls are for ?

There is an Anytime package, there is a monthly charge for it but that apart calls to UK landlines and mobiles are included free of charge. You would need to call Sky for free via the 150 number to get it added to your account.

Re: Exorbitant phone bill for landline not being used!

Mark39 — Fri, 31 Dec 2021 19:47:54 GMT

If you have broadband, you have to have a landline service as that's how broadband is delivered (unless you have Ultrafast fttp).

The default calls package is Pay as you Talk, which means you pay for every call you make. The Anytime package has inclusive calls to 01, 02 and 03 numbers at specified times of the day. You need to call Sky to have the Anytime package added. Dial 150 for Sky. The call is free.