topic Re: Known problem with Netflix in Archive

Known problem with Netflix

Dazzar51 — Thu, 24 Feb 2022 11:39:19 GMT

So I have been on the phone to sky helpline, they know Netflix does not work and there is no repair for it so basically you cannot use it if you get the N and the spinning wheel

Re: Known problem with Netflix

Anonymous — Thu, 24 Feb 2022 11:42:38 GMT

@Dazzar51 No issues here, I think sky CS team tell you whatever you want to get you off the phone due to the fact they don't have the expertise and resources to fully diagnose your issue sadly.

Re: Known problem with Netflix

WG+Wright — Thu, 24 Feb 2022 11:45:49 GMT

No issues with Netflix with me either

Re: Known problem with Netflix

peter-marlow+1966 — Thu, 24 Feb 2022 12:43:45 GMT

Have you tried unplugging at mains for a few minutes that sometimes works?

Re: Known problem with Netflix

Dazzar51 — Thu, 24 Feb 2022 12:59:35 GMT

I have unplugged the tv twice by switching off for over an hours, then also unplugging from the wall, I have changed broadband providers as I have two in case there is an ISP problem and there is not, I have refreshed the app, they read a statement out to me saying it is a known problem and have refunded my Netflix until it is repaired

Re: Known problem with Netflix

Joe-Bow — Thu, 24 Feb 2022 14:36:34 GMT

@Dazzar51 Have you tried the Sign out of all devices option from another device ?

Re: Known problem with Netflix

Dazzar51 — Fri, 25 Feb 2022 17:46:03 GMT

Will this work considering it's through sky in the first place ?

Re: Known problem with Netflix

Dazzar51 — Fri, 25 Feb 2022 17:53:17 GMT

Tried that but the issue is I cannot get as far as signing in on the glass TV , all pucks work

Re: Known problem with Netflix

Joe-Bow — Fri, 25 Feb 2022 17:53:52 GMT

@Dazzar51 Should do. You can use your account to login to Netflix on other devices, I beleive.

Re: Known problem with Netflix

Dazzar51 — Fri, 25 Feb 2022 17:55:36 GMT

No on the glass TV I click on the app, red N comes up then the spinning wheel and no further, the pucks allow me to watch next flix , I cannot get as far as the account or the profile page

Re: Known problem with Netflix

Joe-Bow — Fri, 25 Feb 2022 17:56:34 GMT

@Dazzar51 But you can from a tablet, mobile or browser. Logon via one of those.

Re: Known problem with Netflix

Dazzar51 — Fri, 25 Feb 2022 17:57:44 GMT

Yes I can log in via my iPad, and the other Smart TVs and pucks

Re: Known problem with Netflix

Dazzar51 — Fri, 25 Feb 2022 17:58:22 GMT

But I would like to watch it on the Glass TV of course

Re: Known problem with Netflix

Joe-Bow — Fri, 25 Feb 2022 18:00:06 GMT

@Dazzar51 That's good, so you should then be able to try the logout of all devices via the iPad. If that doesn't work, then it'll probably need a reset like my Puck did with this (although I forgot to try the log out of all devices first)

Re: Known problem with Netflix

Dazzar51 — Fri, 25 Feb 2022 18:04:13 GMT

@Joe-Bow Logged out of all devices and logged back in with all the pucks but the Glass Tv will not even allow the app to get to the log on bit

Re: Known problem with Netflix

Joe-Bow — Fri, 25 Feb 2022 19:47:26 GMT

@Dazzar51 Ah, that's not good. I had this on a puck and only a forced software update fixed it, a real pain.

Re: Known problem with Netflix

Dazzar51 — Mon, 28 Feb 2022 12:19:42 GMT

Still not working is anyone else having problems

Re: Known problem with Netflix

James201185 — Mon, 28 Feb 2022 14:45:26 GMT

I every so often get it where the image freezes and the sound continues. If I turn off the tv at the plug it usually fixes itself

Re: Known problem with Netflix

Dazzar51 — Fri, 04 Mar 2022 19:14:34 GMT

Still cannot use netflix , the only thing not done is a master reset of the tv

Re: Known problem with Netflix

Dazzar51 — Sun, 06 Mar 2022 17:53:22 GMT

I am still unable to get Netflix to run , I get as far as the red N and a spinning red wheel, it does not bring up the help screen or user screen anyone have any ideas