topic Moving home in Archive

Moving home

rob465 — Sat, 06 Nov 2021 18:53:59 GMT

Please could someone help. I have searched online but can't seem to find anything.

i currently have untrafast plus broadband in contract till 01/2023 but I'm moving home in the next month or two. The max speed that line gets in the new house is 38mb.

How does this affect my contract? Do I have to pay an early exit fee if I just do a home move but can't get that package?

Re: Moving home

Highlinder — Sat, 06 Nov 2021 18:58:09 GMT

@rob465Could you please go to the link below and put the details of your new property and post a screenshot of the results.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Moving home

rob465 — Sat, 06 Nov 2021 19:20:09 GMT

Hope this helps

Re: Moving home

Highlinder — Sat, 06 Nov 2021 19:28:24 GMT

@rob465Have to wait for the screenshot to be checked.

Re: Moving home

jamesn123 — Sun, 07 Nov 2021 17:44:52 GMT

Hi @rob465

No you wont have to pay any fees. Since Sky cant supply the same service at your new address you'll be offered to move onto the Superfast (FTTC) service.