topic Re: Planned programs not recorded due to technical error after switching broadband providers in Archive

Planned programs not recorded due to technical error after switching broadband providers

brittas — Fri, 05 Nov 2021 07:56:55 GMT

I have just had lilaconnect install 1gbps broadband. Everything seems OK. I used my existing Asus WiFi 6 router. Last night the planned programs didn't record due to a technical error . Any ideas? I was with Virgin for broadband before.

Re: Planned programs not recorded due to technical error after switching broadband providers

cookiemonsteruk — Fri, 05 Nov 2021 08:11:20 GMT

@brittas

Below is the sky recording trouble shooter. What error message are you getting?

https://www.sky.com/help/diagnostics/recording-on-sky-q/what-would-you-like-help-with

Re: Planned programs not recorded due to technical error after switching broadband providers

brittas — Fri, 05 Nov 2021 11:04:23 GMT

Technical fault I guess. I not at home. Points to hard disk. I doubt this. It is obviously something to do with changing broadband provider.

Re: Planned programs not recorded due to technical error after switching broadband providers

jamesn123 — Fri, 05 Nov 2021 14:01:34 GMT

@brittas

Recording live TV doesnt have anything to do with your broadband. Only OD content.

Re: Planned programs not recorded due to technical error after switching broadband providers

brittas — Sat, 06 Nov 2021 16:18:46 GMT

The problem seems to be when using catch up downloading some programs. The one not recording is landscape artist of the year on sky arts. trying to download series 4 episode 1 the error messege is Failed Remote network problem. I have tried rebooting etc . This is only happening since the new broadband..

Re: Planned programs not recorded due to technical error after switching broadband providers

brittas — Sat, 06 Nov 2021 16:57:05 GMT

Ok. As other sky arts programs were recording on catch up I tried something else. I changed the preffered recording from UHD to HD in the settings. I managed to record the series. very strange. I could record this program in UHD by the way but it would be no good as it will be watched on a satellite box upstairs.