topic Ongoing road and issues in Archive

Ongoing road and issues

Jim80 — Sat, 06 Nov 2021 16:13:59 GMT

Hello

is anyone able to provide a direct number or an email address where I can speak to someone regarding my broadband. It is continually dropping out and is becoming impossible to work from home at times.

Even if anyone can provide a way in which I can request a call back would be great

thanks loads

James Rayner

Re: Ongoing road and issues

Jim80 — Sat, 06 Nov 2021 16:15:19 GMT

Meant to say I keep being told to call this number/ that number to be told can't help on this occasion or whatever other reason they can dream up

Re: Ongoing road and issues

GD1 — Sat, 06 Nov 2021 16:15:57 GMT

@Jim80 wrote:
Hello

is anyone able to provide a direct number or an email address where I can speak to someone regarding my broadband. It is continually dropping out and is becoming impossible to work from home at times.

Even if anyone can provide a way in which I can request a call back would be great

thanks loads

James Rayner

You can call on 150 from your Sky Talk landline, calls are free.

Re: Ongoing road and issues

Daniel0210 — Sat, 06 Nov 2021 16:21:18 GMT

@Jim80 Other than the free 150 number mentioned already, you can contact Sky through this link.
https://www.sky.com/help/home
(In the UK): click on the Need More Help and it will provide a 0333 number.
(In the ROI): in the very bottom right corner of the same link change the flag to the ROI to obtain the relevant 0818 number.
Stay on the line, don’t hang up if prompted to and if asked reason for call say ‘technical’. Apparently the best times to ring are just after 7am or about 9pm when the lines are sometimes a little quieter.