topic Re: Download Speed not exceeding 38mbps when Line Speed should be 80Mbps in Archive

Download Speed not exceeding 38mbps when Line Speed should be 80Mbps

Steve063 — Fri, 05 Nov 2021 12:21:46 GMT

Hi,

So this is an issue i've been having for months on end now, but following a prolonged outage of about 5 days that occured months ago, my internet speed for our Broadband Superfast download speed has not been exceeding 38mbps to any device, no matter the configuration.

I've tested this on multiple phones, pc's, laptops, and every device averages 32-38mpbs download. The upload is just below what it should be - After resetting the hub and unplugging and replugging cables multiple times, it still won't change, so this makes me think there is an issue at Sky's end.

Below I will attach images of the statistics and a speedtest from "thinkbroadband" to show the cap of usage. (All tests were run on 5GHZ band wired config on a PC)

Thanks.

Re: Download Speed not exceeding 38mbps when Line Speed should be 80Mbps

Highlinder — Fri, 05 Nov 2021 12:27:28 GMT

@Steve063So all these tests you did on this, was it done just on Wi-Fi or a wired connection or a mix of both?

Re: Download Speed not exceeding 38mbps when Line Speed should be 80Mbps

Steve063 — Fri, 05 Nov 2021 12:32:33 GMT

It was a mix of both, phones laptops were wireless, did a laptop one on wired, my pc uses a BT extender and then an ethernet cable from there to my pc (which is less then 6ft) as my main PC is upstairs, all restults came back the same, 32-38mbps no matter what config.

Re: Download Speed not exceeding 38mbps when Line Speed should be 80Mbps

jamesn123 — Fri, 05 Nov 2021 14:04:03 GMT

@Steve063

Was at least one test completed when directly connected via ethernet and not through anything else as you mentioned using BT extenders?

Re: Download Speed not exceeding 38mbps when Line Speed should be 80Mbps

Highlinder — Fri, 05 Nov 2021 14:04:51 GMT

@Steve063Are you able to do a wired test straight from the router without anything else in between it and use https://fast.com/

Re: Download Speed not exceeding 38mbps when Line Speed should be 80Mbps

Steve063 — Fri, 05 Nov 2021 14:11:15 GMT

Still the same results.

Re: Download Speed not exceeding 38mbps when Line Speed should be 80Mbps

Steve063 — Fri, 05 Nov 2021 14:18:13 GMT

Just tried it again on my laptop instead, still the same thing connected via ethernet.

Re: Download Speed not exceeding 38mbps when Line Speed should be 80Mbps

JPR007 — Fri, 05 Nov 2021 16:04:52 GMT

@Steve063 wrote:
It was a mix of both, phones laptops were wireless, did a laptop one on wired, my pc uses a BT extender and then an ethernet cable from there to my pc (which is less then 6ft) as my main PC is upstairs, all restults came back the same, 32-38mbps no matter what config.

@Steve063 Try leaving the router off for at least 30 mins to obtain a new IP address, this seems to be becoming the most prominent way of fixing the issue, though it's no guarantee. If not, then it's a contention issue at your cabinet which is not unknown, and possibly linked to the recent work.

Also as others have picked up on, you mention using Wi-Fi extenders. Using a PC connected via Ethernet to a Wi-Fi extender is as pointless as a chocolate teapot. The limitation is the Wi-Fi link in between, you're better of just using Wi-Fi on the PC itself (or if it doesn't have Wi-Fi, buy a Wi-Fi card for its PCI-E slot, as you're just adding extra layers to the data chain, increasing latency and jitter/Wi-Fi network traffic.

Cables should be used direct, and direct only (though you could look at Powerline adapters if cables are a cardinal sin in the house😂).

Re: Download Speed not exceeding 38mbps when Line Speed should be 80Mbps

Steve063 — Fri, 05 Nov 2021 16:25:35 GMT

Yeah I know, but I do experience about a 5 to 10mbps drop, using my inbuilt wifi on my pc, don't know why, just do, anyways. I'll give the 30 min switch off a try.

Re: Download Speed not exceeding 38mbps when Line Speed should be 80Mbps

Steve063 — Fri, 05 Nov 2021 23:38:15 GMT

Turned the box off for 30mins, turned it back on, waited for it to reconnect. Nope, still 37-38mbps, so must be external from the home like you said @JPR007

Re: Download Speed not exceeding 38mbps when Line Speed should be 80Mbps

jamesn123 — Fri, 05 Nov 2021 23:46:35 GMT

@Steve063

I've flagged your issue to Sky as a throughput problem. Look out for an email or message on the forum

Re: Download Speed not exceeding 38mbps when Line Speed should be 80Mbps

Steve063 — Sat, 06 Nov 2021 00:02:47 GMT

Thanks, i'll keep an eye out, i will respond on here if anything is progressed.

Re: Download Speed not exceeding 38mbps when Line Speed should be 80Mbps

jamesn123 — Sat, 06 Nov 2021 00:03:59 GMT

@Steve063

It will be tomorrow morning now if one of the advisors is working otherwise will be Monday.

Re: Download Speed not exceeding 38mbps when Line Speed should be 80Mbps

dmy24 — Sat, 06 Nov 2021 09:05:47 GMT

Thank you for escalating, a chat request has now been sent 🙂